User Researcher

## User Researcher Aplikuj:
Hybrid:
The Hague:
Full time:
Opublikowano dzisiaj:
REQ
2708989

You understand our customers’ behaviour, needs and motivations. Through analysis and observation, you help us create optimal customer journeys, ensuring that our customers feel well supported.  
** What you are going to do
** You put the customer experience at the heart of everything you do and get to the core of the customer’s needs. You determine which qualitative or quantitative approach best fits the research question and the decision that needs to be made. This could include interviews, usability testing, surveys, data analysis and experiments. You don’t just conduct research upon request. You identify patterns, recognise new research questions and take the initiative to investigate them yourself.  

You will be part of the Research Team within Customer & Digital. Together with other researchers, you put customer needs first and help create solutions that deliver real value to our customers. You will work closely with UX designers, Product Owners and stakeholders across different domains. Your insights help them understand whether their solutions are user-friendly and accessible. Together, you translate research insights into concrete opportunities for the organisation.

* You initiate customer and user research to identify and prioritise underlying opportunities and challenges. You guide colleagues in conducting validation research and ensure the quality of the research
* Together with the business, you help shape the vision for end-to-end digital customer journeys
* You help teams test assumptions and hypotheses before solutions are built. Throughout the development process, you continue to research what works, enabling teams to make informed adjustments
* You communicate the importance of high-quality research to stakeholders and ensure that your insights and findings are translated into action
* You experiment with AI-driven research tools and explore how they can support the research process, while remaining critical of the quality and reliability of the outcomes
* You independently conduct both qualitative and quantitative research and have strong interviewing skills  
** What we offer you
** NN invests in an inclusive, inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves.

We offer you:

* Salary between €5,339 and €7,119 based on a 36-hour work week, depending on your knowledge and experience
* 13th month and holiday allowance are paid with your monthly salary
* 27 vacation days for a 5-day working week and three Diversity Days
* A modern pension administered by Be Frank
* Plenty of training and learning opportunities
* NS Business Card 2nd class, which gives you unlimited travel, also privately. Do you prefer to travel with your own transport? Then you can declare the kilometers travelled
* Allowances for setting up your home office and for internet use  
** Who you are
** With your entrepreneurial and innovative mindset, you know how to turn ideas into action. You bring plenty of positive energy and, in addition, you have:
* At least eight years of experience in customer and/or user research
* A research background, for example a completed degree in Psychology or Human-Computer Interaction
* The courage to experiment and learn from mistakes
* Strong collaboration skills, enabling you to translate research insights into opportunities together with your stakeholders and team
* A strong sense of empathy: you focus on what customers experience, feel and need, and you have an in-depth understanding of the design…