Senior Market Research Lead – NPS & CX Strategy; Remote

The Planet Group is seeking a Market Research Contractor to lead Broker and Client NPS and satisfaction programs. This senior, hands-on role will evaluate current research processes, design a sustainable operating model, and oversee program delivery.

You will work with business leaders to align methodologies, improve reporting, and deliver actionable insights to drive strategic decisions. Remote work options are available across EST or CST time zones.

The Senior Market Research Lead – NPS & CX Strategy (Remote) role at Planet Group (United States) is now open for applications in Boston, MA, United States.

Join us at Planet Group (United States) as our next Senior Market Research Lead – NPS & CX Strategy (Remote) in Boston, MA, United States.

We are currently recruiting a Senior Market Research Lead – NPS & CX Strategy (Remote) for our team in Boston, MA, United States.