Senior User Researcher; SC)

Synergize Consulting are now hiring for a Senior User Researcher to work at a leading consultancy client on a contract basis.

The successful candidate will play a key role in helping multi-disciplinary teams gain an understanding of user needs, using their expertise to turn insight into meaningful design decisions, and ensure that products and services are accessible, inclusive and genuinely user-centred.

• Apply a range of qualitative and quantitative research methods to understand user needs, behaviours, motivations and pain points.
• Lead the planning of end-to-end user research across complex projects, taking a key role throughout, from defining research questions through to analysis and communicating findings.
• Translate complex research findings into clear, actionable recommendations for a range of audiences, including senior stakeholders.
• Run mapping workshops to help gain an understanding of internal and external user journeys
• Facilitate workshops, interviews, usability testing and other research activities.
• Collaborate with multi-functional Agile teams to integrate user research throughout the development process.
• Navigate complex stakeholder environments, balancing competing priorities and managing challenging or ambiguous problems.

• A significant background in user research, with demonstrable experience gained within large, complex or highly regulated project environments.
• Strong experience of User-Centred Design (UCD) and have worked as part of multidisciplinary delivery teams.
• Practical knowledge and experience of the Government Digital Service (GDS) standards, including applying GDS principles and ways of working within projects.
• Experience working within Agile and/or multidisciplinary delivery environments.
• A strong understanding of research methods, both qualitative and quantitative; this may include interviewing, usability testing, contextual research, diary studies and other appropriate approaches.
• User journey research and development skills
• Excellent communication and stakeholder management skills, with the ability to influence senior decision-makers.
• It would be advantageous to have experience of working throughout Discovery, Alpha, Beta and Live phases.
• Due to the nature of the client, it would be advantageous for candidates to hold, or be eligible and willing to undergo, a certain level of security clearance (SC).