Retail Store Manager

Join to apply for the Retail Store Manager role at Pet Smart

Get AI-powered advice on this job and more exclusive features.

Pet Smart does Anything for Pets and Everything for You - JOIN OUR TEAM!

Pet Smart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role provides exemplary leadership by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store.

• Paid bi-weekly
• Health benefits:
  
  medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for full-time associates
• Career pathing
• Development opportunities

People Leadership:

• Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
• Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback.
• Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader.
• Facilitates the associate experience and supports associate development, including associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.
• Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages ownership of results.
• Cascades information to associates and adjusts team priorities to meet goals and commitments.
• Ensures alignment and responds to a changing environment.
• Addresses and administers associate complaints and grievances.
• Recognizes and celebrates associates driving overall engagement.
• Ensures all associate reviews are delivered on time.

Overall Store

Experience:

• Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
• Accounts for the pet parent experience and outcomes conducted over the telephone, in person or online, and responds to general and escalated pet parent concerns.
• Builds a store environment focused on delivering an exceptional in-store pet parent and associate experience.
• Evaluates operations and seeks opportunities to improve processes and services.
• Collaborates with Store Leadership to ensure efficient outcomes of in-store and community events, including partnerships with local adoption groups.
• Maintains store standards and leads a culture of empowerment by ensuring compliance with policies and procedures and code of ethics for themselves and their team.
• Conducts monthly Core and Services Walks to validate proper execution of policies and procedures.
• Prioritizes a safe environment for associates, pets, and pet parents.
• Ensures compliance with inventory management tools to guarantee appropriate in-stock levels for pet parents.
• Communicates business and financial objectives to leaders and associates.
• Reviews in-store cameras to assess safety practices and coaching needs; follows up with coaching and accountability as appropriate.
• Acts on identifying sick/injured pets and coordinates transport to the vet when needed.
• Shared responsibility with store opening and closing procedures to uphold brand promise.

Business Management:

• Delivers corporate strategy and profitability goals by executing leadership directions.
• Analyzes, identifies root causes, and responds to various store reports; communicates results and improvement plans.
• Identifies opportunities to grow the business and drives store P&L results such as sales and shrink targets.
• Manages expenses such as labor and supplies and other relevant store metrics.
• Leverages home office resources to submit and follow up on store-related work orders and purchase card allocations.
• Creates and posts schedules for the entire store.
• Leads payroll processing weekly and manages labor within a budget.
• Executes reporting and paperwork as…