Senior Sales & Client Experience Specialist

Overview

Newport Lamp & Shade Company is seeking a Senior Sales & Client Experience Specialist to join our dynamic team in our Newport showroom. This role blends luxury retail sales, digital client service, and creative problem-solving for a clientele that includes discerning homeowners and top-tier interior design professionals. As part of a nationally recognized brand featured in , House Beautiful, and The New York Times, you’ll represent a company that defines boutique excellence in high-end lighting and custom lampshades.

This is an opportunity to grow within an established, design-driven company that combines craftsmanship with a strong e-commerce presence.

• Serve as a front-line ambassador for Newport Lamp & Shade, managing client communications via email, phone, and text while maintaining a standard of elevated service.
• Guide customers—retail clients and interior designers—through lighting, lampshade, and custom-order selections.
• Execute day-to-day showroom operations, including client consultations, transactions, visual merchandising, and inventory management.
• Support order fulfillment, returns, shipping, and coordination with our custom lampshade and repair studio.
• Take initiative in organizing product displays and identifying opportunities to refine the showroom and client experience.
• Play a key customer service leadership role, resolving complex issues with professionalism and prompt follow-through.
• Collaborate with the Sales Director to produce quotes, manage client orders, and ensure seamless communication and execution.
• Use digital tools such as Shopify, Trello, Tettra, and Happy Fox (or similar programs) to stay organized and efficient.

At Newport Lamp & Shade Company, you’ll be part of a close-knit group of creative professionals who work hard but also keep the atmosphere positive and fun. The team is led by the business owner and Creative Director, whose vision shapes the brand, and the Sales Director, whose leadership guides client relations and showroom strategy. You'll also work with the Operations Coordinator, who supports the team by tackling inventory projects, organizing the supply room, and coordinating shipping and receiving.

• A polished communicator with excellent written and verbal skills.
• A detail-oriented problem solver who thrives in a fast-paced, client-facing environment.
• Digitally savvy—comfortable with Shopify, CRM tools, or similar e-commerce and sales platforms.
• Enthusiastic about design and craftsmanship, familiar with interior design, art, or luxury home vocabulary.
• Eager to gain hands-on experience and build a foundation for a rewarding career in interiors, art, home furnishings, or design-related sales and e-commerce.
• Ambitious about expanding your professional network and making key contacts in the interior design industry—this role offers exposure to renowned designers, as well as leading vendors and manufacturers in the world of interior furnishings, providing invaluable firsthand experience and industry insight.
• Someone who values mentorship, open collaboration, and professional development within a creative team.
• Experienced in sales, customer service, or luxury retail (3+ years preferred), or ready to take the next step by learning from industry veterans and leading a new retail standard.

This is an ideal opportunity for someone ready to build an impressive resume, connect with creative professionals, and be part of a nationally recognized brand while gaining practical, transferable skills for a bright future—whether in design, e-commerce, luxury retail, or entrepreneurship.

• Salary: $55,000–$65,000 annually, commensurate with experience
• Competitive paid time off package plus health insurance stipend
• Access to Simple IRA with Company Match after 2 years
• Full-time, in-person, with flexibility for part-time remote work based on performance and tenure

Newport Lamp & Shade Company is a nationally recognized destination for high-end lighting and custom lampshades, nestled in the heart of Newport, Rhode Island. Since opening in 2008, the company has built a reputation for curated, design-forward lighting solutions and exceptional customer service. Led by owner and Creative Director Patrick Dolat, Newport Lamp & Shade serves a loyal clientele of interior design professionals and discerning homeowners nationwide.

Our showroom features a handpicked collection of lamps, shades, and home accents, including exclusive, artisan-made pieces sourced globally. We blend a boutique retail experience with a robust e-commerce platform, making it easy for clients to access our expertise and signature style. With frequent appearances in leading shelter publications and an energetic, creative team, Newport Lamp & Shade Company sets the bar for specialty lighting—combining timeless quality with a fresh, modern perspective