Customer Experience Coordinator

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of a vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners and TK Maxx—you’ll find abundant opportunities to learn, thrive and make an impact.

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store, ensuring prompt, courteous service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front‑end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

• Available to work a flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi‑tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

• Associate discount
• EAP and smoking cessation programs
• Bereavement, 401(k) associate contributions, child‑care and cell phone discounts
• Pet & legal insurance, credit union, referral bonuses
• Eligible for 401(k) match, medical/dental/vision, HSA, health‑care FSA, life insurance, short‑ and long‑term disability insurance
• Paid parental leave, paid holidays/vacation/sick leave, auto/home insurance discounts, scholarship program, adoption assistance
• Benefits are provided in accordance with applicable plans and may change from time to time
• Contact your TJX representative for more information

Location:

Marshalls Store 1519 Morrisville, VT. Starting pay range: $17.00 to $17.50 per hour. Actual pay is determined by relevant skills, qualifications and experience.

All applicants for employment are considered without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity or expression, marital or military status, or any individual status in a protected class under applicable federal, state or local law. TJX provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.