Online Grocery Pick-Up Clerk

Overview

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Job Description summary:
Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Online Grocery Pick-Up Clerk / In-Store Grocery Shopper is responsible for selecting and gathering products for customers  on-line orders in the most efficient manner with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes the selection process for customers  on-line orders.
• Assemble customers  on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
• Scan and bag orders on the go while following all bagging standards.
• Communicate any substitutions or exceptions to the customer s order at time of pick-up.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers  orders from Order Selector and store products in optimal temperature zones.
• Read and follow directions given in the note section and ensure quality and freshness of all items chosen.
• Communicate with customers via portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer s order from staging locations and ensure order accuracy, then load the order into customers  cars.
• Provide a positive customer service experience that encourages customers to return to on-line shopping.
• Process orders through the point of sale (POS) system and determine appropriate substitutions in the event of out-of-stock items.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the e-Commerce supervisor.
• Inspect equipment and notify management of items in need of repair.
• Perform required opening and closing procedures and assist in training new e-Commerce team members.
• Meet/exceed productivity standards and work cooperatively in a fast-paced environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner; act with honesty and integrity regarding customer and business information; follow directions and seek assistance when necessary.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

From one tiny Cincinnati grocery store more than a century ago, Kroger has grown into the nation s largest grocer with nearly 2,800 stores in 35 states. We take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit. We strive to provide the ingredients you need to create your own recipe for success at work and in life.

Kroger offers comprehensive benefits to support Associate Well-Being, including Physical, Emotional, Financial and more, with options such as:

• Healthcare coverage (medical, dental, vision and prescription) through company plans
• Flexible scheduling in full- and part-time roles with paid time off
• Employee Assistance Program and financial tools
• Associate discounts on purchases
• Tuition reimbursement up to $21,000
• Growth opportunities through training programs and career pathways

For more information about benefits and eligibility, please visit our Benefits Page.

Employment type:

Part-time