Online Grocery Pick-Up Clerk

Join to apply for the Online Grocery Pick‑Up Clerk role at Kroger
.

Job Description: Select and gather products for customers' online orders efficiently with attention to freshness and quality. Assemble customers' online orders, process coupons and payment, and deliver and load orders to cars when customers arrive for pick up. Provide a positive customer service experience that encourages return shopping. Demonstrate Kroger’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Online Grocery Pick‑Up Clerk working as In‑Store Grocery Shopper selects and gathers products for customers' online orders with freshness and quality focus.
• Initiates and completes the selection process for customers' online orders.
• Assembles online orders, processes coupons and payment, and delivers and loads orders to cars when customers arrive.
• Scans and bags orders on the go while following all bagging standards.
• Communicates substitutions or exceptions to customer’s order at pick‑up.
• Meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness.
• Adheres to local, state, and federal laws, food safety procedures, and company guidelines.
• Receives customers’ orders from Order Selector and stores products in optimal temperature zones.
• Reads and follows directions given in the note section.
• Ensures quality and freshness of all items chosen.
• Communicates with customers via a portable phone and responds to calls professionally and promptly.
• Retrieves each customer’s order from all staging locations, ensures accuracy, and loads it into customers’ cars.
• Provides a positive customer service experience that encourages repeat online shopping.
• Processes orders through the point‑of‑sale (POS) system.
• Follows policies and procedures to determine appropriate substitutions for out‑of‑stock items.
• Maintains organization and cleanliness of staging areas and equipment.
• Reports pricing, scanning, and item‑location discrepancies and invalid temperature types to the e‑Commerce supervisor.
• Inspects equipment and notifies supervisor of items needing repair.
• Performs required opening and closing procedures.
• Assists in training new e‑Commerce team members.
• Meets/exceeds productivity standards.
• Shows ability to work cooperatively in a high‑paced and sometimes stressful environment.
• Manages conflict in a reasonable, nonconfrontational, and cooperative manner.
• Acts with honesty and integrity regarding customer and business information.
• Follows directions and seeks assistance when necessary to resolve customer and business issues.
• Provides support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform essential job functions with or without reasonable accommodation.

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, and subtraction).
• Excellent oral and written communication skills.

• Any experience as a personal shopper, warehouse or production environment, stocking shelves, or as a cashier.

Kroger is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. We take pride in bringing diverse teams together with one common purpose:
To Feed the Human Spirit. Our culture focuses on innovation, customer experience, community, and employee growth.

• A wide range of healthcare coverage, including medical, dental, vision, and prescription coverage.
• Flexible scheduling with paid time off, holidays, and sick pay based on eligibility.
• Emotional and financial support through our Employee Assistance Program and confidential financial tools.
• Valuable associate discounts on purchases, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career.
• Vast opportunities for growth through training programs and diverse career pathways.

Entry level

Part‑time

Management and Manufacturing

Retail

Referrals increase your chances of interviewing at Kroger by 2x.