Assistant Operations Manager

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The Assistant Operations Manager is responsible for supporting the Operations Manager in providing superior customer service in a Shane Co. retail location while supporting top lines sales growth, driving bottom line profits, maintaining store facilities and inventory, and protecting all company assets. This role serves both our customers and our team as a member of store leadership. The Assistant Operations Manager is responsible for taking part in the selection and development of the office staff, and indirectly responsible for the management of the Shop, including Shop personnel and monitoring the Shop for efficient and effective operations.

As a leader in the jewelry industry for four generations and as the largest family-owned jeweler in the U.S., Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers’ milestone moments such as weddings, birthdays, anniversaries, and everything in between. We are looking for passionate, fun, vibrant individuals who want to be a part of our dynamic company culture in a retail environment.

Our goal for you is to give you employment experience like no other so you wake up and want to come to work every day! And as a member of the leadership team, we will count on you to give an amazing experience to both our customers and our team members! If you love being part of a team as well as providing personal attention to every customer, this is the place for you!

• Being knowledgeable about all functions of the Shop, Customer Service Department, and Sales Operations.
• Assisting in onboarding all new employees, including the administration of new hire paperwork, training, and development.
• Supporting the Operations Manager by working with the Facilities Department to address all issues of the store appearance and maintenance, including the interior and exterior of the store.
• Assisting in ensuring customer concerns and complaints are addressed and resolved in an efficient and timely manner with a high degree of discretion and flexibility.
• Participating in weekly office meetings and bi-weekly shop meetings, including maintaining a written record of these meetings.
• Overseeing Shop job flow and timely delivery to customers and assuring all jobs are quality checked.
• Consulting and communicating with members of your management team and Human Resources team regarding any store issues, opportunities, or concerns, and following up as necessary.

• A minimum of 1 year of experience providing a high level of customer service in a face-to-face environment. A minimum of 1 year supervising others is preferred. Prior experience with jewelry sales is neither relevant nor required… we will teach you!
• We are available to our customers when they need us so evening and weekend availability is a must. (Though unlike most retailers, we are closed on major holidays!)
• Prior experience managing and developing others preferred.
• Demonstrated knowledge and/or prior experience with office operations, asset management and day-to-day functions in an office environment.
• Comfortable with technology and comfortable learning new systems and processes.
• Organizational excellence and ability to manage deadlines, multitask, and prioritize effectively.
• Demonstrated ability with math (addition, subtraction, multiplication, and division) as well as cash handling.
• Great ability to provide and receive feedback from peers, supervisors, and customers and adapt behavior with coaching.
• Excellence in written and spoken English is required including appropriate usage of spelling and grammar; you will communicate with our customers and home office team members in writing as well as face to face. Minimum of a high school diploma or equivalent is required.

Strong organizational skills and the ability to collaborate effectively are important for this role. Goal-orientation, attention to detail, and independence are important characteristics for candidates to possess, along with a drive to get things done correctly and efficiently. Being task-focused,…