Retail Store Manager

Overview

Retail Store Manager — Pet Smart

Pet Smart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role provides exemplary leadership to drive the store culture and strategies, achieve targeted results, champion exceptional pet parent service, and ensure efficient daily store execution while upholding the company’s vision, mission, values, and strategy.

• Paid bi-weekly
• Health benefits:
  
  medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for full-time associates
• Career pathing
• Development opportunities

• Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
• Builds an open-door culture in the store by engaging and listening to associates. Leverages the Voice of Associate tool to listen to and respond to feedback.
• Creates and posts the store-wide schedule after input from Experience and Process Leader.
• Facilitates associate experience and development, including reviews, recognition, training, onboarding, mentoring, and succession planning.
• Delegates effectively, empowers others, and encourages ownership of results.
• Cascades information and adjusts team priorities to meet goals.
• Ensures alignment with a changing environment and addresses associate complaints and grievances.
• Recognizes and celebrates associates driving engagement and ensures timely associate reviews.

• Leads the associate and pet parent experience at all levels and ensures pets in care are safe and healthy.
• Responsible for pet parent experience and outcomes via phone, in person, or online, and for responding to general and escalated concerns.
• Creates a store environment focused on delivering exceptional in-store pet parent and associate experiences.
• Evaluates operations and seeks opportunities to improve processes and services.
• Collaborates with Store Leadership to ensure efficient outcomes of in-store and community events, including partnerships with local adoption groups.
• Maintains store standards and ensures compliance with policies, procedures, and code of ethics.
• Conducts monthly Core and Services Walks to validate policy execution.
• Prioritizes a safe environment for associates, pets, and pet parents.
• Ensures proper inventory management to maintain in-stock levels for pet parents.
• Communicates business and financial objectives to leaders and associates.
• Reviews in-store cameras to assess safety, behaviors, and risk; coaches accordingly.
• Takes immediate action if a sick/injured pet is identified; transports to the vet as needed.
• Assists with store opening and closing procedures to uphold brand promise.

• Delivers corporate strategy and profitability goals by executing leadership direction.
• Analyzes reports, identifies root causes, and communicates results with improvement plans.
• Identifies opportunities to grow the business, recognizes successes, and holds associates accountable for store P&L targets.
• Manages expenses such as labor and supplies and other store metrics.
• Leverages home office resources for store-related work orders and purchasing.
• Creates and posts schedules for the entire store; processes payroll weekly within budget.
• Executes daily, weekly, and monthly reporting and paperwork as required.
• Runs store-related errands to support store needs.

• 4-6 years of retail leadership or experience in a customer-focused environment.
• Full-time availability; flexibility to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

• Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Follows Pet Smart policies and procedures.

• Stand, walk, climb a ladder, and use hands to handle objects; frequent reaching, stooping, kneeling, crouching; depth perception required.
• Lift up to 50 pounds frequently and up to 100 pounds occasionally; team lifting as needed.
• Occasional exposure to moving parts, pet hair, and a loud environment; exposure to live animals is common.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by federal, provincial, or local law. Applicants must be 18 or older, unless otherwise required by local or state law. Pet Smart is an equal opportunity employer.

At Pet Smart, we cherish diversity and the unique perspectives of our associates, all united by a passion for pets. Please apply to be considered for this role.