Online Grocery Pick-Up Clerk

Online Grocery Pick-Up Clerk at Kroger Mountain View Foods — Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping.

Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• Assemble on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
• Provide a positive customer service experience that makes customers want to return to on-line shopping.
• Follow local, state, and federal laws, food safety procedures, and company guidelines.
• Communicate substitutions or exceptions to customers at pick-up.
• Maintain staging areas, order accuracy, and a clean, organized work environment.
• Operate the point-of-sale (POS) system to process orders.
• Read and follow directions in the note section; follow substitutions when items are out of stock.
• Receive customer orders from Order Selector and store products in optimal temperature zones.
• Scan and bag orders on the go while following bagging standards.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer's order from all staging locations and load the order into the customer's car.
• Provide a positive customer service experience that encourages repeat on-line shopping.
• Process the orders through the POS system.
• Follow policies to determine appropriate substitutions in the event of an out-of-stock situation.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
• Inspect equipment and notify store management of items in need of repair.
• Perform required opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards and work cooperatively in a fast-paced environment.
• Ability to work under pressure and manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential job functions with or without reasonable accommodation.

Minimum Position Qualifications:

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

Desired Previous

Experience:

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow.

If you're caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity…