Online Grocery Pick-Up Clerk

Online Grocery Pick-Up Clerk at Kroger Mountain View Foods role. Select and gather products for customers' online orders in the most efficient manner with attention to freshness and quality. Assemble customers' online orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to online shopping.

Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Online Grocery Pick-Up Clerk / In-Store Grocery Shopper is responsible for selecting and gathering products for customers' online orders in the most efficient manner with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes selection process for customers' online orders.
• Online Grocery Pick-Up team assembles orders, processes coupons and payment, and delivers and loads orders to cars when customers arrive for pick up.
• In-Store Grocery Shopper scans and bags orders on the go, following bagging standards.
• E-Commerce team including Online Grocery Pick-Up associate communicates substitutions or exceptions to customers' order at pick-up time.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector and store products in optimal temperature zones.
• Read and follow directions in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone in a professional and timely manner.
• Retrieve each customer's order from staging locations and ensure accuracy; load order into customers' cars.
• Provide a positive customer service experience that encourages customers to shop online again.
• Process orders through the POS system.
• Follow policies to determine appropriate substitutions when an item is out of stock.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and incorrect temperatures to the store e-Commerce supervisor.
• Inspect equipment and notify management of items in need of repair.
• Perform required opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in a high-paced or sometimes stressful environment.
• Manage conflict in a respectful, nonconfrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults where applicable.
• Must be able to perform essential job functions with or without reasonable accommodation.

Minimum Position Qualifications:

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

Desired Previous

Experience:

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow.

If you’re caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you’re seeking a part-time…