Customer Experience Coordinator

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Home Goods, Home Sense, Sierra, Winners, and TK Maxx—you’ll find abundant opportunities to learn, thrive, and make an impact.

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

• Associate discount
• EAP, smoking cessation, bereavement
• 401(k) Associate contributions; 401(k) match (eligible)
• Medical/dental/vision, HSA, health care FSA, life insurance, disability
• Paid parental leave, paid holidays/vacation/sick
• Auto/home insurance discounts, scholarship program, adoption assistance
• Cell phone, pet & legal insurance, credit union, referral bonuses

USA TJ Maxx Store 0678 – Eau Claire, WI

Starting pay range: $13.00 to $13.50 per hour.

All applicants will be considered without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. Reasonable accommodations are provided to qualified individuals with disabilities. Applicants with arrest or conviction records will be considered for employment.