Online Grocery Pick-Up Clerk

Overview

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Online Grocery Pick-Up Clerk / In-Store Grocery Shopper is responsible for selecting and gathering products for customers  on-line orders with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes selection for customers  on-line orders.
• Online Grocery Pick-Up team assembles orders, processes coupons and payment, and delivers and loads orders to cars at pick up.
• In-Store Grocery Shopper scans and bags orders while following bagging standards.
• E-Commerce team communicates substitutions or exceptions to customers  orders at pick up.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers  orders from Order Selector, store products in optimal temperature zones, and ensure order accuracy.
• Read and follow directions provided in note sections and respond to customer inquiries professionally and timely.
• Provide a positive customer service experience that encourages repeat on-line shopping.
• Process orders through the point of sale (POS) system and determine substitutions for out-of-stock items.
• Maintain organization and cleanliness of staging areas and equipment; report pricing, scanning, and item location discrepancies to supervision.
• Inspect equipment and notify management of items in need of repair; complete opening and closing procedures; assist in training new e-Commerce team members.
• Meet/exceed productivity standards and work cooperatively in a fast-paced environment.

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (counting, addition, subtraction)
• Excellent oral/written communication skills

• Any experience as a personal shopper or in a production-oriented or warehouse environment, stocking shelves, or experience as a cashier

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow.

If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!

• A wide range of healthcare coverage, including medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and more.
• Up to $21,000 in tuition reimbursement through Continuing Education programs.
• Growth opportunities through training programs and diverse career pathways.