Online Grocery Pick-Up Clerk

Overview

Join to apply for the Online Grocery Pick-Up Clerk role at Kroger
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Job Description:

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Online Grocery Pick-Up Clerk / In-Store Grocery Shopper selects and gathers products for customers' on-line orders with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes the selection process for on-line orders.
• Assemble on-line orders, process coupons and payment, and deliver and load orders to cars at pick up.
• Scan and bag orders on the go while following bagging standards.
• Communicate substitutions or exceptions to customers at pick-up.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customer orders from Order Selector, store products in optimal temperature zones, and ensure order accuracy.
• Follow directions, respond professionally to customer inquiries, and maintain professional communication via portable phone during interactions.
• Provide a positive customer service experience that encourages online shopping returns.
• Process orders through the POS system and manage substitutions for out-of-stock items.
• Maintain organization and cleanliness of staging areas and equipment; report discrepancies and equipment issues to supervision.
• Assist in training new e-Commerce team members and meet productivity standards.

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (counting, addition, subtraction)
• Excellent oral and written communication skills

• Experience as a personal shopper or in a production/warehouse environment, stocking shelves, or as a cashier

From one tiny Cincinnati grocery store more than a century ago, Kroger has grown into the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. We take pride in diverse teams with a passion for food and people, united by the purpose:
To Feed the Human Spirit. We strive to create amazing experiences for customers, communities, and each other, with food at the heart of it all.

Here, people matter. We provide the ingredients you need to create your own recipe for success at work and in life, and help you grow both personally and professionally. Apply today to become part of our Kroger family.

The Kroger Family of Companies offers comprehensive benefits to support Associate Well-Being, including Physical, Emotional, Financial and more. Benefits include:

• Healthcare coverage (medical, dental, vision, prescription) through company plans or union plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Employee Assistance Program with free counseling and confidential financial tools and coaching.
• Associate discounts on purchases across categories.
• Up to $21,000 in tuition reimbursement over your career.
• Growth potential through training programs and diverse career pathways.