Retail Operations Manager

Retail Operations Manager

Pet Smart offers a vibrant, people‑centered environment where associates help pets and their families. We are actively seeking a Retail Operations Manager to lead store teams and drive operational excellence.

Job Summary

Pet Smart’s Process Leader (Retail Operations Manager) shares responsibility for merchandising, inventory management, and pet‑care operations while ensuring a safe, organized environment. Key duties include opening and/or closing the store, leading staff, managing financial outcomes, and upholding company values.

Benefits

• Paid Weekly
• Health & Wellness Benefits*
• 401k Plan with company match
• Paid Time Off for full‑time associates
• Associate discounts
• Tuition Assistance
• Career pathing
• Development opportunities

Essential Responsibilities People Leadership

• Participates in employment decisions such as recruiting, interviewing, and coaching.
• Facilitates associate development and training, onboarding, labor management, mentoring, succession planning, and coaching.
• Addresses associate complaints and grievances.
• Prioritizes, delegates, and validates daily tasks to meet business and pet‑parent needs.
• Coaches staff on operational processes to protect pet safety and health.
• Coordinates staffing for pet‑care, maintenance, hotel, and salon areas.
• Validates completion of assigned operational messages and compliance videos.
• Communicates company information and priorities to staff for alignment.
• Recognizes and celebrates associate engagement.

Overall Store Experience

• Oversees healthcare of store‑owned pets, including maintenance, new pet intake, feeding, and sick pet care.
• Provides oversight of inventory accuracy, receiving, stocking, inventory counts, product rotations, and planograms.
• Seeks continuous improvement opportunities for store services.
• Maintains vendor relationships, backroom standards, and communication boards.
• Manages Buy Online, Pick Up In‑Store, and Ship From Store programs.
• Analyzes sales trends and merchandising activities.
• Makes merchandising decisions on space and discontinued merchandise.
• Ensures compliance with Policies & Procedures and Code of Ethics.
• Maintains a safe environment for associates, pets, and pet parents.
• Takes action and reports when a sick or injured pet is identified.
• Collaborates on store opening and closing procedures to uphold brand promises.

Expense Management

• Drives business growth and holds associates accountable to store P&L goals (sales and shrink targets).
• Analyzes inventory reports to identify trends and root causes.
• Manages labor, supply, and other store expense metrics.
• Coordinates with Home Office partners on store work orders and purchase card allocation.

Qualifications

• 3+ years of retail leadership or customer‑focused experience.
• Full‑time availability with flexibility for evenings, weekends, and holidays.
• Proficiency with computer applications.
• Strong written and verbal communication skills.
• Ability to remain calm under pressure.
• Strong organizational skills and attention to detail for store layout.

Supervisory Responsibility

• Typically oversees up to 3 lead associates and up to 40 non‑lead associates.
• Responsible for employment decisions and associate development.

Essential Physical Demands & Work Environment

• Requires standing, walking, climbing, and handling objects; frequent lifting of up to 50 pounds and occasional team lifts above 100 pounds.
• Exposed to moving mechanical parts, a wet environment with pet hair, moderate to high noise levels, and live animals.
• Reasonable accommodations may be made for individuals with disabilities.

Do What You Love

Join us to create meaningful moments for pets and pet parents every day. At Pet Smart we celebrate diversity and encourage everyone to bring their unique perspectives to our team.

Apply Now!

We’re excited to hear your story and learn more about you.
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Equal Employment Opportunity

Pet Smart is an Equal Opportunity Employer. We provide reasonable accommodations to applicants with disabilities throughout the application process. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Additional Information

Applicants must be 18 years of age or older (except in Montana or where otherwise required by local or state law).

In accordance with the Affordable Care Act (ACA), part‑time associates who average at least 30 hours per week during a designated measurement period may be eligible for medical benefits.

Exact pay rate will be based on relevant experience, training, and store location. This position is paid on an hourly basis and will not be less than the local minimum wage. Benefits details are available at

Seniority Level

• Not Applicable

Employment Type

• Part‑time

Job Function

• Management and Manufacturing
• Retail

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