ECommerce Online Sales Specialist - San Bernardino

Job Title:

ECOMMERCE ONLINE LIVE SALES SPECIALIST

Location:

San Bernardino, CA

Job Type: Full-Time (40 hours)

Reports To:

LIVE SALES SUPERVISOR

Salary Range: $57,000.00‑$

The Salvation Army is an international movement that seeks to meet human needs through compassionate service, guided by the principles of the Christian faith.

The Live Sales Specialist plays a key leadership role within the Ecommerce team, responsible for planning, hosting, and executing live sales events across designated platforms. This individual serves as the primary on‑camera presenter and strategist, sourcing and curating merchandise, setting the tone for live shows, and driving viewer engagement and sales performance. The Specialist works closely with support staff to ensure seamless show operations and deliver an exceptional customer experience during all live events.

• Plan, host, and lead live sales broadcasts, providing engaging, confident, and energetic product presentations tailored to the live audience.
• Curate, source, and prepare merchandise for live events, ensuring all items meet quality standards and align with current marketing and sales strategies.
• Oversee set‑up and breakdown of the live show environment, including camera placement, lighting, sound, and product displays.
• Serve as the main on‑air talent, engaging customers through storytelling, real‑time interaction, and strategic promotion to drive conversions.
• Monitor live chat during broadcasts, respond to inquiries, and address customer questions in real time with accuracy and professionalism.
• Maintain organized tracking of inventory and sales, collaborating with the Ecommerce team to ensure accurate fulfillment and post‑sale documentation.
• Identify trends, high‑performing categories, and customer preferences, and adjust live sale strategies accordingly.

• High school diploma or equivalent required; background in marketing, performance, retail, or a related field is preferred.
• Proven experience in live selling, ecommerce, or content creation, especially in high‑volume or customer‑facing roles.
• Confident and engaging presence; comfortable speaking and presenting on camera.
• Ability to work collaboratively in a team environment.
• Capable of multitasking and performing well under pressure with minimal supervision.
• Verifiable experience in identifying high‑quality and designer brand merchandise.
• Organized, detail‑oriented, and capable of making quick decisions in a fast‑paced, live environment.
• Social media or live streaming experience is a plus.

• Ability to stand, walk, and remain active for extended periods.
• Ability to lift, move, and carry merchandise weighing up to 20 pounds.
• Manual dexterity to assist with set‑up and manage merchandise handling.
• Visual acuity to help assess product quality and presentation standards.
• Ability to perform various repetitive motion tasks.
• Ability to work in warehouse environments with varying temperatures, high noise and/or dust levels, and potentially slippery surfaces.

• Opportunity for career growth
• Paid time off
• Employee discounts
• Employee referral bonuses
• Medical, dental, and vision coverage
• Retirement plan
• AFLAC insurance
• Employee Assistance Program (EAP)

The Salvation Army is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or any other protected status.