Senior Group Director, East Coast

Position: Senior Group Director, East Coast & Central
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

Senior Group Director, Fashion Retail, Northeast & Central

CHANEL is looking for a Senior Group Director, Fashion Retail to join our Fashion Retail Leadership Team. As the Ultimate House of Luxury, CHANEL sets the bar in defining style and providing excellent service to our clients. In an ever-evolving landscape where the definition of “luxury” is changing, clients are demanding an increasing level of elevated service. This role requires an ability to be agile and a strong aptitude for elevating the internal and external Client mindset.

The retail environment is filled with interesting challenges and we seek a transformational leader to help continuously evolve CHANEL’s retail organization.

This role interfaces with all of our boutique teams in the Northeast region and will report to the Head of Retail for the Northeast region. Our ideal candidate will have seven years of experience, have a passion for people leadership and excellent client service and be based in New York market.

What impact you can create at CHANEL

• Act as voice of your respective region, making recommendations to best support all aspects of the retail business while working with the Head of Retail to set strategic objectives and vision for boutiques in the region to drive focus on Client and commercial KPIs

• Champion a client‑centric and service focused mindset across all levels of our Boutique organization

• Collaborate closely with counterparts from Watches and Fine Jewelry and Fragrance and Beauty division, home office and regional partners to ensure seamless and consistent client experience across all touch points

• Galvanize your Boutique leaders around our vision and ensure a clear understanding of CHANEL’s priorities and strategic focuses to enable and empower them to operationalize them at the Boutique level

• Identify industry and market trends, maintaining keen awareness of industry partner and competitor movements and activities

• Encourage individual empowerment and employee development by being a hands‑on visible leader fostering both a learner’s mindset and a culture of continuous improvement

• Provide consistent vision on talent evaluation and performance management across all boutiques to ensure consistency with CHANEL brand values, driving leadership development and succession planning

• Champion and drive D&I initiatives in partnership with D&I leadership and HRBPs

• Instill an operational mind‑set, and show visible support for operational efficiency, strengthening partnerships across all Boutique functions

• Partner with stakeholders to identify opportunities to improve process efficiency that will enhance client experience and/or profitability

• Ensure compliance with all internal and external constituents on areas such as: loss prevention, anti‑diversion, employment laws, privacy laws, inventory counts, etc.

You are energized by

• Being an agent of change who will positively and constructively challenge business assumptions, be forward thinking and anticipate future trends that will sustain the company’s competitive advantage

• Working in a highly collaborative environment

• Navigating complexity and supporting consistent transformation and change

• Collaborating with passionate teammates

• People leadership, coaching and development

What you will bring to the team

• Strong communication skills (verbal and written), strong relationship building skills as well as the ability to influence and assess situations objectively

• Analytical strength to be able to identify business trends and provide strategic quantitively and qualitatively driven recommendations to drive the business and enrich the Client experience

• Ability to use discretion and independent judgment

• Strong critical thinking capability

• Capable of working seamlessly across multiple retail business…