Online Grocery Pick-Up Clerk

Join to apply for the Online Grocery Pick-Up Clerk role at Smith's Food & Drug Centers
.

Be among the first 25 applicants (posted 1 day ago).

Select and gather products for customers' online orders in the most efficient manner with attention to freshness and quality. Assemble customers' online orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998. Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Smith's family!

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (i.e., counting, addition, and subtraction).
• Excellent oral/written communication skills.

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier.

• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' online orders in the most efficient manner with attention to freshness and quality.
• Initiates and completes selection process for customers' online orders.
• Assembles customers' online orders, processes coupons and payment, and delivers and loads orders to cars when customers arrive at store for pick up.
• Scans and bags orders on the go while following all bagging standards.
• Communicates any substitutions or exceptions to customer's order at time of pick-up.
• Meets/exceeds customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adheres to local, state, and federal laws, food safety procedures, and company guidelines.
• Receives customers' orders from Order Selector according to guidelines, stores products in optimal temperature zones.
• Reads and follows directions given in the note section.
• Ensures quality and freshness of all items chosen.
• Communicates with customers via a portable phone and responds to calls in a professional and timely manner.
• Retrieves each customer's order from all staging locations and ensures order accuracy, loads order into customers' cars.
• Provides a positive customer service experience that makes customers want to return to online shopping.
• Processes the orders through the point of sale (POS) system.
• Follows policies and procedures to determine appropriate substitutions in the event of an out-of-stock.
• Maintains organization and cleanliness of staging areas and equipment.
• Reports pricing, scanning, and item location discrepancies and invalid temperature types to the store e-commerce supervisor.
• Inspects equipment and notifies store Pick-Up supervisor or other store management of items in need of repair.
• Performs required opening and closing procedures.
• Assists in training new e-commerce team members.
• Meets/exceeds productivity standards.
• Works cooperatively in a high paced and sometimes stressful environment.
• Manages conflict in a reasonable, nonconfrontational and cooperative manner.
• Acts with honesty and integrity regarding customer and…