Drop Ship Representative

Drop Ship Representative at Northern Tool + Equipment

At Northern Tool + Equipment we serve tradespeople and weekend warriors by providing the right tools and a hassle‑free purchasing experience. In this hybrid role you will work from the Burnsville, Minnesota corporate office a few times each quarter and act as the liaison between vendors, customers, and Merchandise Managers to support the efficient drop‑ship process.

• Support the drop‑ship program for assigned vendors, ensuring compliance with company standards and maximizing profitability and customer satisfaction.
• Communicate drop‑ship request status to customers in both oral and written forms and answer telephone and in‑person inquiries.
• Compile and analyze reports to monitor vendor performance and recommend continuous improvement opportunities.
• Assist vendors with EDI and portal drop‑ship order processing, PIM item maintenance, and submitted information.
• Research customer inquiries and advise vendors on efficient, economical resolutions; document all actions taken.
• Investigate order delays, notify customers of backorders, and update item availability online or remove items temporarily.
• Process order cancellations, changes, refunds, damages, defects, parts, or returns electronically; follow up with vendors to ensure timely resolution.
• Monitor and trace drop‑ship orders with vendors and freight carriers, arrange freight pickup, document shipping information, and report status to external customers politely and professionally.
• Update purchase orders with cost revisions and retransmit to vendors, minimizing processing delays while communicating errors to Merchant/Manager.

• High school education or equivalent (required).
• 2+ years of merchandising or customer service work experience (preferred).
• Strong organizational skills; ability to maintain high quality standards with limited supervision.
• Ability to manage multiple projects on schedule simultaneously.
• Strong independent decision‑making and critical thinking skills.
• Accuracy working with numbers and details.
• Effective oral and written communication with company and vendor personnel.
• Familiarity with Microsoft Office and strong Excel knowledge.
• Knowledge of hard‑line tools and equipment preferred.
• Demonstrates Northern Tool + Equipment’s 12 Core Competencies.

• Competitive Pay: $18.00–$26.55 hourly, personalized based on skills, experience, and location.
• Flexible
  
  Work Schedule:
  
  full‑time, 8‑hour shifts, Monday–Friday, with hybrid remote/office option.
• Comprehensive Benefits: health, dental, vision, 401(k) with company match for employees 30+ hours.
• Generous Employee Discount on tools and equipment.
• Daily Pay option for immediate access to earnings.
• Paid Holidays: 7 federal holidays.
• Incentives:
  
  eligible incentive programs.

Northern Tool + Equipment is a family business rooted in Minnesota’s Iron Range, serving professional tradespeople and weekend warriors for over three generations. With 130+ retail stores across 24 states and a commitment to blue‑collar work ethic, we strive to be the best in the world at providing tools, prices, and expert advice. We are proud to be recognized by Forbes as a Top Midsize Employer in 2023 and value your contributions and professional growth.

Entry level

Full‑time

Other

Retail