Second Service Manager

Additional Considerations (if any):**
- **** At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
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* Job Description:

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* Job Title:

** Second Service Manager
** Department:
** Grocery
* * FLSA**:
Non-Exempt
** General Function
** Provides prompt, efficient and friendly customer service. Monitors and maintains the sales floor operations and the technology necessary to do so. Successfully handles customer/employee relations.
** Core Competencies
*** Partnerships* Growth mindset
* Results oriented
* Customer focused
* Professionalism
* * Reporting Relations
** Accountable and

Reports to:

District Store Director, Store Manager, Assistant Managers of;
Store Operations, Perishables, and Health Wellness Home Positions that Report to you:
All positions except those listed above and department heads.
** Primary Duties and Responsibilities
*** Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
* Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
* Monitors and maintains the sales floor operations and the technology necessary for the successful handling of customers.
* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
* Makes an effort to learn customers’ names and to address them by name whenever possible.
* Assists customers by: (examples include)  + Escorting them to the products they are looking for.  + Securing products that are out of reach.  + Loading or unloading heavy items.  + Making note of and passing along customer suggestions or requests.  + Performing other tasks in every way possible to enhance the shopping experience.
* Answers the telephone promptly and provides friendly, helpful service to customers who call.
* Trains employees in store policies, department procedures, and job duties.
* Ensures proper customer service throughout the store and addresses specific customer issues.
* Exercises and ensures cleanliness, sanitation, maintenance of equipment, and appearance of the entire store and property.
* Learns to formulate pricing philosophies or merchandising following guidelines established by the Store Manager.
* Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.
* Recruits and interviews job applicants to recommend or determine employment.
* Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
* Approves checks written for cash or payment of merchandise purchased.
* Coordinates backroom facilities and equipment; recommends changes in allocation of space.
* Distributes money to cash registers as needed; responsible for cash accountability of cash registers and safe.
* Inspects merchandise to ensure it is correctly priced and displayed; corrects mispriced items in the computer.
* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
* Adheres to company policies and individual store guidelines.
* Reports to work when scheduled and on time.
** Secondary Duties and Responsibilities
*** Determines the motivational needs of employees and provides the appropriate environment.
* Suggests improvements in work methods and procedures by observing and listening to employees/customers.
* Prepares sketches or floor plans of proposed displays.
* Develops layout, selects theme, colors, and props, and requisitions materials.
* Oversees and participates in construction of displays.
* Participates in continuing education through…