Aisles Online Manager

Hy‑Vee, Inc.

Job Title:

Aisles Online Manager

Department:
Aisles Online

FLSA:
Non‑Exempt

Job Description

Oversees the planning, implementation, staffing, and tracking for the fulfillment and delivery of the store’s online shopping website. Maintains the order fulfillment process and scheduling of personal shoppers and delivery drivers.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and

Reports to:

District Store Director, Store Manager, Assistant Manager of Store Operations, Perishables, and Health Wellness Home.

Positions that Report to you:
Department Employees.

Primary Duties and Responsibilities

• Provide prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smile and greet customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Make an effort to learn customers’ names and to address them by name whenever possible.
• Assist customers by:
  • Escorting them to the products they are looking for.
  • Securing products that are out of reach.
  • Loading or unloading heavy items.
  • Making notes of and passing along customer suggestions or requests.
  • Performing other tasks in every way possible to enhance the shopping experience.
• Answer the telephone and emails promptly and provide friendly, helpful service to customers who call.
• Ensure smooth operation of order fulfillment process.
• Continuously monitor incoming online orders to ensure prompt, on‑time fulfillment.
• Responsible for training new employees.
• Responsible for department employee scheduling.
• Ensure that customers are satisfied with their experience and take any steps necessary to address customer service issues.
• Adhere to all food safety guidelines and ensure products are kept at proper temperature to provide customers with the highest quality possible.
• Provide education to existing employees regarding new policies and procedures.
• Adhere to company policies and individual store guidelines.
• Report to work when scheduled and on time.

Secondary Duties and Responsibilities

• Perform other job‑related duties and special projects as required.

Supervisory Responsibilities

• Instruct, assign, review, and plan the work of others.
• Maintain standards, coordinate activities, and act on employee problems.
• Have the authority to recommend employee discipline.

Knowledge, Skills, Abilities and Worker Characteristics

• Commitment to the Hy‑Vee Mission and willingness to promote the values of the company.
• Good verbal and written communication skills.
• Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
• Ability to identify problems, develop and execute solutions.
• Ability to interact with basic computer systems, including word processing, spreadsheet and email applications, as well as job‑specific programs.

Education and Experience

High school diploma or equivalent preferred. Must be skilled with computers and the internet.

Physical Requirements

• Visual requirements include: ability to see detail at near range with or without correction.
• Must be physically able to perform sedentary work: occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking.
• Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions.
• Must possess the ability to compose original correspondence; follow technical manuals; evaluate technical data, and advise people. Possess the ability to interview to obtain basic information; guide people to provide basic direction and have increased contact with people.

Working Conditions

The duties of this position are mostly performed in a retail store setting. This position may be exposed to dust, noise, and temperature extremes. There are possible hazards from moving equipment and possible electrical shock. There is constant pressure to meet deadlines and handle multiple projects in a day. This is a fast‑paced work environment.

Equipment Used to Perform Job

PC, modem, and printer with Windows NT, Microsoft Office, E‑mail, Internet Explorer software. UNIX systems with VDT’s cash registers and register computers, electronic scales, calculator, telephone, fax and copier.

Contacts

Has daily contact with store personnel, suppliers/vendors, customers, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.

Confidentiality

Has access to confidential information including inventory costs, sales, e‑mail messages, pricing, sales reports, profit and loss reports, and all data related to operations.

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre‑employment drug screen.

Night & Weekend Shifts Required.

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