Customer Billing Representative

Posting End Date: January 21, 2026

Employee Type: Regular-Full time

Union/Non: This is a non-union position

Under direct supervision, the Customer Billing Representative is responsible for ensuring accurate and timely billing for residential and small commercial customer accounts for Enbridge and its subsidiaries. This entry-level role administers the processing and preparation of bills, monitors billing system controls, and audits each billing cycle to maintain accuracy and compliance with regulatory requirements and company policies.
The representative serves as the primary point of contact for billing inquiries, adjustments, and account maintenance, providing exceptional customer service while supporting the overall billing process through data validation and issue resolution. Responsibilities include researching and resolving routine billing issues, entering adjustments, interpreting contracts and rates, and preparing reports for management. The role also assists with system testing and implementation, reconciles data from billing and metering systems, and provides support during emergency events (e.g., storm response).
This position requires strong attention to detail, organizational skills, and the ability to work within established guidelines to ensure billing integrity and customer satisfaction.

Apply today to this excellent opportunity on our team! #joinourteam

• Process and review customer bills for accuracy and timeliness.
• Validate meter readings, consumption data, and rate applications.
• Respond to customer inquiries regarding billing, rates, and account status.
• Resolve billing disputes and elevate complex issues when necessary.
• Maintain accurate customer account information in billing systems.
• Ensure adherence to regulatory requirements and internal policies.
• Collaborate with internal teams to resolve issues and support audits.

• High school diploma or equivalent required;
  Associate degree preferred. 1-3 years of experience in customer service, billing, credit, payments, accounting, or utility operations.
• Basic understanding and application of company terms and conditions, policies, procedures, and rate schedules for electric or gas customers.
• Familiarity with regulatory requirements and compliance standards. Proficiency in customer billing systems (SAP or similar) preferred.
• Strong attention to detail and accuracy in billing and data entry.
• Basic math and analytical skills for validating meter readings and consumption data. Problem‑solving, research, and troubleshooting abilities.
• Ability to prioritize work and exercise discretion within established policies and procedures.
• Proficient in Microsoft Excel and Word.
• Clear oral and written communication skills; strong interpersonal skills.
• Ability to work independently with accuracy and speed. Strong customer service orientation.

• Regulatory Awareness:
  Basic understanding of tariffs and compliance requirements.
• Data Entry Accuracy:
  Ability to maintain precise account information.

• Customer Focus
  :
  Provides responsive and professional support.
• Attention to Detail
  :
  Ensures accuracy in billing and documentation.
• Problem Solving
  :
  Resolves inquiries and disputes effectively.
• Time Management
  :
  Meets deadlines and manages workload efficiently.

• Teamwork
  :
  Collaborates effectively with colleagues and other departments.
• Adaptability
  :
  Responds positively to changes in processes or systems.
• Accountability
  :
  Takes ownership of tasks and outcomes.

There may be additional working conditions that do not appear here. Please contact your HR Business Partner for more information.

Office Work Environment 76-100%;
Travel Up to 25%;

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge's Flex Work (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option.

#LI-Hybrid #

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