Design Shop Leader

Serena & Lily is seeking a Design Shop Store Leader to lead our Design Shop in Naples, FL. The Design Shop Leader is responsible for establishing and maintaining client services, overseeing and is accountable for the operation of a store ensuring maximum sales and profitability through hiring, merchandising, inventory, expense control, human resources management, and managing operating costs and shrinkage. This is a wonderful opportunity to be a leader in a customer focused and design driven environment.

Our full‑time roles offer a generous benefits package and additional perks. Candidates should be available to work full‑time hours, which may include weekends and some summer holidays.

• Master, teach and hold the team accountable for embodying and operating by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence & Appreciation)
• Ensure Brand Expression is always conveyed appropriately in Design Shop presentation and associate behavior
• Provide outstanding client service by greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of client service
• Master and teach brand standards regarding outreach, design advice, floor plans and mood board creation for in‑store or virtual design advice requests
• Create a warm, welcoming, inspiring, and empathetic on‑brand client experience
• Manage the Assistant Store Leader and Design Advisors in all daily aspects relevant to driving sales and running the business
• Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Grow client base, including designer outreach
• Coach, counsel and continually develop the team through continual evaluation and reaction to performance issues in conjunction with the Executive Leadership Team
• Actively recruit Design Advisor & Leadership candidates to maintain appropriate staffing level
• Control shrink, expenses, and payroll
• Ensure appropriate merchandise stock levels, presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked. Lead and maintain visual standards of the store, per home office directives
• Understand, uphold and monitor compliance to company policies and procedures
• Effectively and efficiently communicate directives from home office
• Any other responsibilities as assigned by Leadership

• Industry awareness and strong business acumen
• Proven ability to lead, motivate and inspire team to achieve excellence
• Proven track record of meeting and exceeding goals through solid business planning
• Proven ability to deliver excellent client service standard and lead best practice implementation
• Superior verbal and written communication and interpersonal skills
• Willingness to ask questions and seek solutions; self‑starter
• Meticulous organization and attention to detail
• Ability to use a Mac Book for web navigation, email and Zoom; 3‑D rendering experience a plus; proficient in Microsoft Office Programs

• 5–7 years of retail leadership experience, interiors/home furnishings field preferred
• Strong contacts in and knowledge of the local interior design community is preferred
• Ability to lead in a team environment
• Strong sense of personal style

• Ability to process information and merchandise through computer system and POS system
• Ability to communicate with associates and clients
• Ability to read, count and write to accurately complete all documentation
• Ability to freely access all areas of the store including selling floor and stock area
• Ability to operate and use all equipment necessary to run the store
• Ability to climb ladders
• Ability to move or handle merchandise throughout the store generally weighing 0‑50 pounds
• Ability to work varied hours/days to oversee store operations including weekend and holidays

• $90–110k depending on experience
• Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. Employees can enroll in our company’s 401k plan. During the first year of employment, full‑time employees accrue fourteen days of PTO and seven paid holidays throughout the year.

Not Applicable

Full-time

Customer Service, Sales, and Design

Industry: Retail

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