Service Desk Representative Italian & Spanish

Full time, 38 hours a week

As a Store Support Employee, you are the point of contact for your colleagues in our stores. You can help your colleagues quickly and efficiently when necessary. Are you ready to take action?

The Service Desk is made up of a great team of various nationalities. Together with your colleagues, you will answer all of the questions from the stores in the different countries where we operate. The questions are very diverse and involve, for example, ICT, Human Resources, property or financial affairs. You will always find the right department to solve these problems quickly, efficiently and in a service-oriented manner.

Helping others gives you energy and you will enjoy working with colleagues from different departments. In this position, you will communicate with the stores as well as departments at our international headquarters. If a problem cannot be solved immediately, you will look for a solution. You can answer questions by phone and via our ticket system. You then make sure that all questions are entered in our database.

As a Store Support Employee, you will be assigned to a team during opening hours. Our opening hours are Monday to Saturday from 7.30 a.m. to 9.30 p.m. The Sunday emergency service (working from home) is distributed fairly among our employees.

The >2,600 Action stores are located in 12countries, all with the same good customer experience. This is only possible if the stores all work in the same way and can perform their daily work in the best possible conditions: making customers happy, caring for employees, but also working efficiently. Central Store Operations guarantees this standardization and is therefore an important driver for Action’s rapid growth.

We provide guidelines and monitor the progress of all stores in Europe. We are the point of contact for the stores in the event of problems related to the daily work. And we make sure that these are solved as soon as possible. You will work in a highly international environment  language of our department is English, but our store helpdesk also speaks French, German, Polish and many more.

And it’s interesting that many of your colleagues also started off in an Action store. Here, you will work at the very heart of store operations! And as Action continues to grow, we are constantly offering you new challenges to make the work of our colleagues in the stores a little better every day.

You are naturally customer-focused and helpful. You are also very communicative and know how to convey your message clearly to customers (In this case our store- and regional managers). You also need to be able to work accurately and in a structured way. An empathetic and critical attitude with a high level of cost awareness is also important. You are used to computer work and master various software systems in no time.

What else?

• A minimum of basic practical and theoretical knowledge at MBO level
• Good communication skills in Italian and Spanish
• Adequate communication skills in English

Quite a lot, actually! From our headquarters in the Netherlands, your work has an impact across Europe. We now have >2,600 stores in 12 countries and millions of smiling customers. And we re not stopping there, because we have major growth ambitions, both for Action and for you. Our growth means that you can also develop continuously. A different position, an interesting innovation project, new skills:
With us, you can benefit from unlimited development in your professional career. And all this in a culture where our shared values are put into practice: discipline, respect, teamwork, customer focus, cost-consciousness and simplicity.

You can also count on Action for the following:

• A competitive wage for a 38-hour working week;
• 24 days' holiday and the option to purchase 5 additional days;
• A fixed-term contract, with the aim of offering you an open-ended contract;
• Flexible working hours and the possibility of working from home for 40%, naturally in consultation with your team and your manager;
• 15% employee discount on your purchases from Action.
• A good pension scheme, health insurance…