Program Manager, Retail Communications

Your Opportunity at ARC’TERYX:

As the Program Manager, Retail Communications you will lead the design and implementation of clear, engaging internal communications across our North American Retail stores. Acting as a central point of contact for cross-functional partners, you will thrive in a fast-paced and dynamic environment, adept at meeting time-sensitive deadlines. With a growth mindset, you understand the crucial role communication plays in employee engagement and continuously seek innovative solutions.

As the voice of our stores, you will empower teams and deliver digestible, clear content. You will cultivate growth and connectivity across the organization by engaging our stores through compelling storytelling and strong visuals.

This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.

The Operational Solutions team plays a critical role in supporting our organization’s operations, growth, and achievement of business goals. Operational Solutions is in service to the commercial-retail business and creates best-in-class guest experiences, store programming and processes. Our work enables the business to operate effectively, intentionally and scale for the future. You will be joining a high trust and high-performance team that has a deep commitment to results, relationships, and fun.

• Creating and implementing long-term retail communication and resource strategies that drive engagement and build a culture of commitment and stoke with store teams
• Sourcing and strategically planning communications and associated resources against the Retail Calendar to ensure stores receive the right information at the right time
• Developing impactful internal communications and resources for a retail audience including (but not limited to) weekly publication, resources, videos, speaking notes, editorial stories and intranet posts
• Measuring and reporting on the effectiveness of communication strategies and using data to inform continuous improvements to drive the retail experience.
• Facilitating cross-functional collaboration to ensure communication strategies are integrated with other business functions and initiatives.
• Partnering cross functionally to gain alignment and hold cross-functional teams accountable to meet milestones, specifically Product, (including Merchants, Allocations Teams, and Visual Merchandising teams), Brand Marketing, People & Culture, Finance, IT and Retail Training
• Working with translation and localization services to ensure communications can be scaled and shared globally
• Creating and executing project plans to drive internal engagement and deliver results for specific initiatives
• Communicating project progress to key stakeholders across the business
• Identifying and mitigating risk in projects and escalating issues where necessary
• Supporting with the organization, management, and maintenance of key retail documents, files, and resources in our retail intranet
• Supporting with our Store Matrix List, our Retail Intranet, and our Distribution lists
• Championing our principles, practices, and procedures in Retail and maintain/uphold these consistently

• Creating and implementing resource style guides, inclusive of style, tone, and formatting
• Leading the evolution of our product communication channels and strategy to deliver editorial content to our retail stores on an annual, quarterly, and monthly cadence
• Managing and executing the strategy for multiple projects and initiatives with overlapping timelines as new priorities are added to the business objectives.
• Developing new ways to manage the work across our teams, including new processes, practices and procedures

• You have a bachelor’s degree in a related field
• You have 5+ years’ experience in a communication related role
• You are proficient with Microsoft Office, Adobe Creative Cloud, and illustrator (other tools may be an…