Product Operations Manager
Remote / Online - Candidates ideally in
Toronto, Ontario, M5A, Canada
Listing for:
Indigo
Full Time, Remote/Work from Home
position
Listed on 2026-02-16
Job specializations:
-
Retail
Retail & Store Manager
-
Management
Retail & Store Manager, Operations Manager, General Management
Job Description & How to Apply Below
Company Description
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
We love books and all things beautifulWe are Canada’s Cultural Department StoreBooks are our heart and our soul and Great Books are JUST the Beginning…We play by the following rules:
We exist to add joy to our customers’ lives each and every time they interact with us and our productsOur job is to create joyful moments for our customersWe treat each other the way we’d treat a valued friendWe inspire each other to do our best workWe seek to ignite creativity and innovation every dayWe give back to the communities in which we operateJob Description
The Product Operations Manager is responsible for the profitable movement of goods throughout the course of the product life cycle. They lead a team to bring products from door to floor efficiently and effectively. They are responsible for the store’s visual merchandising, ensuring our customers can shop easily with or without assistance, and partner with store leadership to react to sales trends and customer demands so that products are sold at the highest margin rate possible.
They help create an environment and store culture that promotes employee engagement, growth, and development.
WHAT YOU'LL DO:
Functional
Manage and motivate a team to ensure operational excellence and the profitable movement of goods throughout the product life cycleEnsure efficiency and effectiveness of product flow processes by assessing and analyzing sales performance and key process scorecard data and creating action plans to address gapsPartner on regular visual merchandising assessments; provide product flow insight and create and own the resulting action planLead changeover process, and partner with General Manager, Regional Visual Manager, on home-office merchandising initiatives and facilities workLead all visual and door to floor operations, manage all Back of House (BOH) areas, sales floor promotional set-ups, and the markdown processAct as an advocate for the customer by placing them at the forefront of all decision-making processesEmbrace and champion technology that creates high tech and high touch solutions for Indigo’s customersProactively identify and anticipate customer expectations and needsOpen and close store and manages sales floorLead the store’s joint health and safety committee, ensure the health and safety of employees and customers is top priority, and ensure the store complies with all provincial health and safety policies and proceduresPeople
Build strong teams by attracting and developing the best talentBring out the best in others; empower and constructively stretch talentGive authentic feedback on performance and potentialEnsure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goalsShare technical knowledge with others and actively seek to learn from those more knowledgeable than yourselfHelp others see the impacts of their efforts and proactively engage others to receive inputEncourage others to freely share their point of view and be open to feedbackAccountable for the overall engagement, productivity, turnover, and bench strength of the teamCultural
Model Indigo’s beliefs and convey a positive image in everything you doCelebrate diversity of thought and have an open mindsetTake an active role in fostering a culture of continual learning, taking risks without the fear of making mistakesEmbrace, champion, and influence change through your team and/or the organizationQualifications
WHO YOU ARE:
College degree preferred or equivalent job experience2-3 years of management experience in specialty retail and/or multi-unit retail business environmentAbility to be mobile on the sales floor for extended periods of timeAvailability to work a flexible schedule, including evenings, weekends and holidaysAbility to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
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