Business and Customer Support Assistant

About The Job

• Office days will be based in Taunton with the opportunity to work some days from home once fully trained.
• Core hours for the service are 9 – 5.30 and your working pattern will be within these hours.
• You will play a crucial role, providing advice and support for all users of the Council’s Registration Service.
• Full training provided.
• Salary is £14,073- £14,294 per annum for 21 hours/week – part time position.

• Acting as first point of contact for all customers of the registration service, on the phone, via email and face to face.
• Booking customer appointments, ceremonies and providing advice on births, deaths and marriages.
• Assisting with searching for historical birth, death and marriage registrations and producing copy certificates.

• Have previous experience of working with the public.
• Can provide excellent customer service.
• Possess good administrative and organisational skills.
• Have excellent IT skills and knowledge.

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve. We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset. We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave.
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more.

Salary is £14,073- £14,294 per annum for 21 hours/week – part time position.

For an informal chat about the role, you can contact Genevieve Branch,

Interviews will take place week commencing 2nd and/or 9th March.

If you have everything you need, just hit the apply button. We can’t wait to hear from you.