Retail Facilities Co-ordinator

MISSION

The Facilities mission is to deliver seamless facilities support to our Retail Store Teams. We manage services and complete repairs, projects, and rollouts quickly and efficiently, balancing budgets and cross-functional priorities. Our focus is to ensure the best possible employee and customer experience with minimal business disruption. Retail is our core business, and we approach every interaction with that in mind.

KEY PERFORMANCE METRICS

• Facilities Help Ticket service level targets
• Adherence to annual budgets
• Invoice reconciliation

KEY ACCOUNTABILITIES

Functional

• Manage all Help Tickets for assigned stores or service specialties within appropriate time frames
• Communicate schedules, updates and resolutions to store leadership teams
• Coordinate the contracting and completion of all Facilities work in assigned stores or service concentrations
• Measure and report on contractor or vendor performance according to Indigo’s expectations for service quality and vendor specific KPIs
• Ensure timely auditing and payment of all Facilities related invoices
• Ensure compliance with Provincial and Federal health & safety legislation
• Create and audit maintenance plans for all new and renovated stores
• Coordinate with property managers and landlords as required
• Perform urgent, time sensitive on-call rotational support within required time fames
• Explore and stay abreast of cost saving and energy saving initiatives for better overall efficiencies
• Proactively identify and anticipate store needs to develop preventative maintenance programs
• Challenge the status quo by consistently identifying areas for improvement
• Other duties as assigned

People

• Develop and maintain excellent relationships with store leadership teams
• Develop and maintain excellent relationships with cross functional partners
• Act as an advocate for our customers by placing them at the forefront of all decision-making processes
• Collaborate with others to drive flexible and iterative solutions.
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input

Cultural

• Model Indigo’s beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and demonstrate an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion, and influence change through your team and/or the organization
• Work as part of a team, in an open honest environment
• Be open to feedback, coaching and support
• Collaborate with others

SCOPE

Reports to: Senior Manager Facilities & Retail Services

KEY RELATIONSHIPS

Internal:

Team members from

• Facilities (primary)
• Construction
• Finance/Accounting
• Loss Prevention
• Real Estate
• Regional Directors
• Retail Operations
• Store Design
• Store Leadership Teams
• Sustainability
• Visual Merchandising

External:

• Maintenance vendors
• Property managers and landlords
• Utility companies

Work Experience / Education / Certifications

• Minimum five years of retail experience or of supporting retail
• Sound knowledge of facility maintenance and repairs
• Working knowledge of principles and practices of project management
• Experience in expense and budget management
• Sound knowledge of health, safety and environmental regulations
• Proven experience with vendor collaboration
• Skilled with Microsoft 365
• Experienced in facilities ticket and invoicing software

Competencies / Skills / Attributes

• Excellent verbal and written communicator
• Analytical and agile decision maker
• Tenacious problem solver
• Retail Centric
• Able to manage multiple priorities and identify urgencies
• Independently motivated
• Takes ownership and responsibility

Other (travel, Bilingual, etc.)

• Minimal travel to Indigo stores and Home Office
• Bilingual in French and English an asset
• Ability to work nights and weekends as required during rotational on-call assignments

At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws.

We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2

SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the…