Online Assistant

Position Details

Gloucester Quays Store, Sainsbury's Supermarkets Ltd, St. Ann Way, Gloucester Gloucestershire, GL2 5SA

£12.60 per hour
Part‑time, 12 hours per week
Permanent contract

Wednesday: 04:00 - 08:00
Thursday: 04:00 - 08:00
Saturday: 04:00 - 08:00

• You must be above the school‑leaver age in your country.
• If the shifts cover hours earlier than 06:00 or later than 23:00, you must be at least 18 years old.
• You must have Right to Work eligibility in the UK.

• Picking and selecting the best quality products on the shop floor that online customers have ordered, preparing them for delivery or providing substitutions where products are out of stock.
• Using a handset that plans your route around the store, indicating what you need to select and how long you have to complete each shop.
• Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers.
• Always ready to serve our customers brilliantly, supporting with any questions and proactively offering help.
• Building great knowledge about our products, services and promotions to help provide recommendations.
• Working flexibly across the store as required.

• Happy with early morning starts (most shifts start at 04:00) and working in a fast‑paced, physical and high‑energy environment, often on your own but also thriving as part of a team.
• Friendly and welcoming with genuine enthusiasm for helping customers.
• Enjoys working in a fast‑paced, physical and high‑energy environment, using initiative to solve problems and taking responsibility for owning tasks.
• Always ready to work flexibly and productively to a high standard across the store, fully trained in a variety of skills and open to learning, developing and trying new things.
• Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15 kg.
• Have great attention to detail, keeping the store clean and clutter‑free, always looking to create the best shopping experience for our customers.

• Night shift premium – an additional £2.45 per hour for hours worked between midnight and 05:00 (where applicable).
• Discount card – 10 % off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15 % on Sainsbury’s every Friday and Saturday and 15 % off at Argos every pay day.
• Free food and hot drinks – provided for colleagues in all our stores.
• Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
• Pension – we’ll match between 4 % and 7.5 % of your pension contributions.
• Sainsbury’s share schemes – buy shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support – including free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues.

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. We provide enhanced discretionary leave for families, support for carers, and resources to help colleagues understand and support their role and team effectively. Our internal colleague networks strive to ensure true representation for everyone, helping to identify and remove barriers that colleagues may face.

We are proud to offer development opportunities, mentorship, training, career progression pathways, and celebrate diversity through initiatives and events, fostering a culture of inclusion and respect. We are a Disability Confident Leader and all candidates may be offered an interview through our online assessment.

Should you require any reasonable adjustments during the application or interview stages, please let us know and we will endeavour to support you.

Our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.