Online Assistant

Working in our stores

Our stores are fast‑paced environments where no two days are ever the same. They are at the heart of the local community, providing outstanding value, quality and great service. As one of our Online Assistants, you’ll be the special ingredient that supports a joyful shopping experience for our online customers, so they get everything they shop at Sainsbury’s for.

• Must be above the school‑leaver age in your country (School leaving age - )
• If shifts cover hours earlier than 6am or later than 11pm, must be at least 18 years of age.
• Must have Right to Work eligibility in the UK.

• Picking and selecting the best quality products on the shop floor for online customers, ready for delivery or providing substitutions where products are out of stock.
• Using a handset that plans your route around the store, listing what you need to select and how long you have to complete each shop.
• Working behind the scenes dealing with customer queries, processing orders and helping to load vans for Home Delivery Drivers.
• Always ready to serve customers brilliantly, supporting with any questions and proactively offering help.
• Build great knowledge about our products, services and promotions to help provide recommendations.
• Working flexibly across the store as required.

• Happy with early morning starts and working in a fast‑paced, physical, high‑energy environment, often on your own but also thriving as part of a team.
• Friendly and welcoming with genuine enthusiasm for helping customers.
• Enjoys working in a fast‑paced, physical and high‑energy environment, using initiative to solve problems and taking responsibility for owning tasks.
• Always ready to work flexibly and productively to a high standard across the store; fully trained in a variety of skills, with opportunities to learn, develop and try new things.
• Comfortable learning to use new digital tools and technology to perform the job brilliantly and moving shopping containers up to 15kg.
• Great attention to detail, keeping the store clean and clutter‑free, always looking to create the best shopping experience for customers.

• Night shift premium – in addition to the advertised hourly rate, a further £2.45 night shift premium is paid for every hour worked between midnight and 5am (where applicable).
• Discount card – 10% off at Sainsbury’s, Argos, Thu and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday.
• Free food and hot drinks provided for colleagues in all stores.
• Generous holiday entitlement based on hours worked, plus maternity and paternity leave.
• Pension – we’ll match between 4–7.5% of pension contributions.
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support – including free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues.

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome. As part of this commitment, we provide a range of inclusive benefits, training and development opportunities.

As a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment, which will prioritize those candidates who achieve the highest score and therefore most closely match the essential criteria for the role.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.