Reception & Retail Specialist

Devision: Sports and Entertainment

Department: GALAXEA

Compnay: Sports and Entertainment Compnay

From Land to Sea - Active Experiences in Nature's Purest Form

Red Sea Sports & Entertainment (RSSE) is a dedicated subsidiary of Red Sea Global (RSG), responsible for designing and delivering outstanding land and marine experiences at The Red Sea destination
. RSSE manages and operates a diverse portfolio of sports, adventure, and leisure offerings, including water sports through Galaxea
, adventure activities via Akun
, and leisure experiences delivered by WAMA
.

RSSE plays a key strategic role in the partnership between Red Sea Global and the Saudi Olympic & Paralympic Committee
, united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.

Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with Saudi Vision 2030
, supporting the Kingdom's ambition to become a global leader in regenerative tourism.

The Reception & Retail Specialist is a site-based role responsible for delivering an exceptional first impression and seamless guest experience at the Center. As the primary point of contact for visitors, this role plays a critical part in shaping the overall guest journey through professional engagement, efficient administration, and high-quality retail operations.

The role combines front-of-house guest interaction with back-of-house administrative and retail responsibilities. The Reception & Retail Specialist is expected to demonstrate strong interpersonal skills, commercial awareness, and organizational excellence to ensure the smooth day-to-day operation of the Center while maximizing sales performance and maintaining service standards aligned with luxury hospitality expectations.

• Support the Center Manager in the day-to-day operations and overall performance of the Center.
• Maintain a professional, welcoming, and well-presented reception and retail environment at all times.
• Deliver all sales transactions in a professional, accurate, and customer-focused manner.
• Manage inventory planning, including pre-opening stock preparation and long-term retail forecasting.
• Oversee purchasing budgets and ensure optimal stock levels are maintained.
• Support operations across multiple sites, including remote work and on-site visits as required.

• Collaborate with the Center Manager in the setup and operational readiness of the Center.
• Support cross-functional teams during the delivery phase to ensure projects are completed as designed and operational targets are met.
• Develop a thorough understanding of retail products, services, and activities offered within the destination.
• Gain familiarity with courses and programs, including requirements, materials, and guest eligibility criteria.

• Ensure all activities and services delivered through the Center meet professional and operational standards.
• Manage and oversee daily retail operations in line with company policies and procedures.
• Maintain accurate records of retail transactions, inventory, and reporting.
• Implement strategies to enhance customer satisfaction, increase sales, and improve profitability.
• Ensure effective merchandising of products to optimize visual appeal and revenue generation.
• Address guest inquiries, manage bookings, and resolve complaints efficiently and professionally.
• Support activity registrations, equipment rentals, and coordination between guests and operational teams.
• Act as a key communication link between guests, instructors, and operational staff.
• Maintain strong working relationships with internal teams and external stakeholders.

• Ensure compliance with all safety, environmental, and quality standards and procedures.
• Promote a safe, clean, and organized working environment in line with company policies.
• Escalate any operational or safety concerns to the Center Manager promptly.

• Adhere to all company policies, SOPs, and operational guidelines to…