Claims Fulfilment Specialist

Fulfillment Specialist
At Laka, we’re transforming bike insurance by building a collective where cyclists support each other. We’re looking for a Fulfillment Specialist to manage bicycle replacements across the UK & EU. This role involves working closely with bike shops, distributors, and suppliers to ensure members receive replacement bicycles or parts quickly after a claim. The ability to build strong relationships in the cycling industry is key.

Responsibilities

Sourcing & Procurement – Contact bike shops, suppliers, and distributors to arrange replacement bikes or parts for customers.

Industry Relationship Management – Build and maintain strong partnerships with bike retailers and distributors across Germany, the Netherlands, France, and the UK.

Claim Fulfillment Coordination – Call shops and suppliers when a claim is submitted, secure stock, and coordinate timely replacements.

Customer Communication – Keep customers updated, manage expectations, and ensure a seamless, positive experience.

Sustainability & Salvage – Organise the collection of damaged bikes and work on the salvage program to reduce waste and CO₂ emissions.

Quoting & Invoicing – Manage the financial process for bike replacements, ensuring smooth transactions between Laka, bike shops, and suppliers.

Qualifications

Fluent in German, Dutch, and/or French (in addition to English).

Passion for cycling and good understanding of bike components and brands.

Natural relationship builder, confident in reaching out to bike retailers and distributors.

Strong problem‑solving skills and willingness to go the extra mile to help customers.

Excellent organisational skills, able to track multiple ongoing claims.

Tech‑savvy (Google Sheets, Slack, Notion, etc.) or willing to learn.

Benefits

Hybrid way of working – choose between working from home or our offices in London & Bristol.

Share options – all employees are granted share options upon joining.

Company bonus scheme – eligible if the company hits targets.

Annual leave – 25 days holiday plus bank holidays, with the option to roll over up to 5 days per year.

Pension scheme – Laka contributes 3% of your base salary.

Private medical insurance – individual cover, with optional partner and dependant add‑on.

Monthly lunch – £15 each month to enjoy lunch in the office or at home.

Company‑wide events – regular events for team building and bonding.

Monthly socials – office budget for social activities such as dinner, adventure golf, paddle boarding, bowling, electric darts, trampoline parks or similar.

Laka swag – jumper and t‑shirts to feel part of the family.

Laka credit – £10 monthly credit for insuring your bike(s) and access to industry discounts.

Mental health support – unlimited support via Spill, including therapy sessions.

We are an equal‑opportunity employer. We celebrate diversity, equity, inclusion, and belonging, and we encourage you to bring your authentic self to work. If you would like to request a reasonable adjustment as part of our application or assessment process, please email

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