Senior Visual Merchandising Manager

THE OPPORTUNITY

Are you a visionary Visual Merchandising leader with a passion for creating exceptional retail experiences that captivate customers and bring brands to life? Do you thrive on translating creative campaigns into inspiring physical environments, leading high‑performing teams and shaping the future of customer experience across multiple retail formats? If so, we’ve got the perfect opportunity for you!

We're looking for a Senior Visual Merchandising Manager to join our ambitious Marketing and Creative team. This is an exciting opportunity for an experienced visual merchandising professional to lead the development and execution of our visual merchandising strategy across Katie Loxton and Joma Jewellery, ensuring every store, showroom, pop‑up and customer‑facing environment delivers a consistent, premium and inspiring brand experience.

You will make an impact by transforming seasonal campaigns, product launches and brand stories into engaging retail experiences that drive customer connection and commercial performance. Working closely with our Senior B2B Marketing and Projects Manager, Head of Creative and cross‑functional teams, you'll play a pivotal role in shaping how our brands come to life across every physical touchpoint.

You will be based at our Head Office in Banbury with regular travel to stores, showrooms and project locations as required. We offer the freedom to work from home two days a week on average, although this may flex up or down depending on business needs.

We're a family‑run, entrepreneurial company with an exciting pace of life and a bright and friendly team. We are passionate about creating beautiful products with a personal touch and innovating our business behind the scenes. We value creativity, collaboration and integrity, and we're always looking for talented people who share our ambition and drive.

• Defining and delivering the overarching visual merchandising strategy across stores, showrooms, pop‑up locations and temporary retail environments
• Bringing our seasonal campaigns, product launches and brand stories to life through inspiring and commercially effective visual merchandising concepts
• Leading the development of immersive customer experiences that strengthen brand connection and create memorable retail journeys
• Creating and implementing visual merchandising frameworks, standards and toolkits that ensure consistency across all retail environments
• Partnering closely with Creative, Graphic Design and Marketing teams to translate campaign assets into impactful physical experiences
• Leading the conceptualisation and execution of seasonal visual merchandising campaigns from initial briefing through to implementation and review
• Developing innovative retail storytelling strategies, customer journeys and product presentation concepts that elevate the customer experience
• Driving the evolution of our store environments, ensuring they continue to reflect customer expectations, brand ambitions and commercial priorities
• Leading the strategy and execution of all window displays, flagship visual concepts and key customer‑facing retail experiences
• Collaborating with the Head of Creative to develop seasonal window schemes, installations and bespoke visual displays that deliver maximum impact
• Overseeing visual presentation, styling, product placement, zoning and spatial planning across stores and showrooms
• Establishing best‑practice principles for customer flow, visual hierarchy and retail navigation
• Conducting regular reviews and audits to ensure exceptional visual merchandising standards are maintained across all locations
• Acting as the visual merchandising lead on new store openings, refurbishments, relocations, pop‑up shops and experiential activations
• Supporting the development of future retail concepts and innovative customer experience formats
• Building strong partnerships across Creative, Marketing, Retail, Buying, Operations and Commercial teams to ensure a joined‑up customer experience
• Influencing senior stakeholders and representing the Visual Merchandising function across major business projects and strategic initiatives
• Leading, inspiring…