Rent & Service Charge Officer

ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

JOB DESCRIPTION About the role The Customer Accounts department at The Guinness Partnership are looking for a Rent & Service Charge Officer to join their team. You will be responsible for ensuring that charges are raised, and are billed accurately in line with policies and procedures, whilst achieving statutory deadlines. This is a full-time, 35 hours per week, permanent role based out of our Oldham office.

We currently offer hybrid working, blending office days with working from home. What we are looking for We are seeking a candidate with experience in delivering excellent customer service and managing rent and service charge processes with accuracy and reliability. Strong attention to detail, coupled with the ability to prioritise and manage a varied workload to meet agreed deadlines is essential.

The role requires clear and effective oral and written communication skills, along with a confident working knowledge of Microsoft Office applications. You will be able to demonstrate these essential skills :
• Proven experience of providing excellent customer service.
• Proven experience of setting and reconciling rent and service charges.
• Good attention to detail with ability to prioritise and manage a varied workload to meet agreed deadlines.
• Good oral and written communications.
• Good knowledge of Microsoft Office.
• Demonstrates the Guinness Behaviours. Desirable skills:
• Experience of arrears prevention and collection.
• Knowledge of income and expenditure accounts.
• Experience of using Oracle Financial, MRI Qube Service or NEC or equivalent systems. Essential qualifications:
• Level 2 (C or 9-4 GCSE or equivalent) English and Maths. If you are interested in finding out more about the key responsibilities of the role andr to ensure you meet the essential criteria, please review the role attached profile. TGPCVL Benefits Holidays:
We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). Competitive Pension Scheme:
We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. Benefits Portal:
We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. Performance Pay:
Annual Performance Score bonus subject to eligibility Life Assurance:
For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options:
There are a couple of health care schemes available depending on the post grade VDU/DSE:
Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Additional benefits include:
Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme