Retailer Coordinator

Retailer Coordinator

Location:

Bracknell Rate: £17.14 per hour

Contract:

3-month rolling contractA well-established organisation based at a head office location in Bracknell is seeking a Retailer Coordinator to join a small, high-performing team on a rolling contract basis.

This role offers the opportunity to work in a customer-focused, regulated environment, supporting retailers and customers with vehicle finance applications and related services.

Working Pattern and Flexibility

• Shift rotation between 09:00-17:00 and 10:00-18:00
• Option to take a 30-minute lunch across four days, allowing for a 14:00 finish on the fifth day (subject to team coverage)
• Requirement to work one in every three to four Saturdays
• Requirement to work one to two bank holidays per year (with a day off in lieu)
• Hybrid working available, with the option to request up to two days per week working from home, subject to business requirements

The Role Working as part of a small but efficient team, the Retailer Coordinator will deliver a high standard of service to retailers and customers. The role involves close collaboration with customers, sales teams and internal colleagues to ensure the smooth and compliant processing of finance applications.

This position would suit someone who enjoys a busy environment, is resilient, highly organised and takes pride in delivering work to a high standard.

Key Responsibilities

• Handling inbound and outbound calls from customers and dealerships
• Responding to queries relating to the finance application process
• Supporting customers with the completion and submission of finance applications
• Maintaining accurate and up-to-date records of applications and interactions
• Ensuring all documentation is complete and compliant with legislative requirements
• Carrying out credit assessments in line with lending criteria and regulations
• Resolving customer and retailer issues efficiently and professionally
• Liaising with internal departments to ensure a smooth customer journey
• Building and maintaining strong relationships with retailers and customers
• Achieving a high pass rate in quality assurance reviews

Required Skills and Experience

• Previous experience within customer service, call centre environments or motor finance
• Strong communication skills with the ability to build rapport and trust
• A compassionate and customer-focused approach
• Excellent organisational and multitasking skills
• Ability to work under pressure while meeting deadlines
• High attention to detail and quality awareness
• Successful completion of references, including a DBS check and financial check

Desirable

• Awareness of the Financial Conduct Authority regulatory framework
• Understanding of Consumer Duty principles

Equal Opportunities The organisation is committed to equal opportunities and values diversity in the workplace. Applications are welcomed from all suitably qualified individuals, regardless of background, and the business promotes a culture of inclusion, respect and fairness.