Online Assistant

Working in our stores

Our stores are fast-paced environments where no two days are ever the same. They are at the heart of the local community, providing outstanding value, quality, and great service. As one of our Online Assistants, you’ll be the special ingredient that supports a joyful shopping experience for our online customers.

• You must be above the school‑leaver age in your country (School leaving age – ).
• If the shifts for this role cover hours earlier than 6 am or later than 11 pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK.

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps – or providing brilliant substitutions where products are out of stock.
• Using a handset that plans your route around the store, indicating what you need to select and how long you have to complete each shop.
• Working behind the scenes dealing with customer queries, processing orders, and helping to load the vans for our Home Delivery Drivers.
• Always ready to serve customers brilliantly, supporting them with any questions and proactively offering help.
• Building great knowledge about our products, services, and promotions to help provide recommendations.
• Working flexibly across the store as required.

• Happy with early morning starts (most shifts start at 4 am) and working in a fast‑paced, physical and high‑energy environment, often on your own but also thriving as part of a team.
• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Enjoys working in a fast-paced, physical and high-energy environment, using initiative to solve problems and taking responsibility for owning tasks.
• Always ready to work flexibly and productively to a high standard across the store – you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop, and try new things.
• Comfortable learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15 KG.
• Has great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers.

• Night shift premium – a further £2.45 per hour is paid between midnight and 5 am (where applicable).
• Discount card – 10 % off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15 % on Fridays and Saturdays.
• Free food and hot drinks provided for colleagues in all our stores.
• Generous holiday entitlement based on the hours you work, plus maternity and paternity leave.
• Pension – we’ll match between 4 % and 7.5 % of your contributions.
• Sainsbury’s share schemes – buy shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
• Wellbeing support – including free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues.

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide resources to help colleagues understand and support their role and their team effectively.

Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.

We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. As part of our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through an online assessment that prioritises those who achieve the highest score and therefore most closely match the essential criteria for the role.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.