Online Merchandiser

Online Merchandiser, based Waltham Abbey (Hybrid role). Salary £32,000 p.a. + many benefits.

An exciting time to join an award-winning business in a phase of growth, in an impactful team to provide a brilliant experience to our online customers with accurate product info, range and promotion implementation, maximising the financial performance of the site. It’s a great time to embark on your e-Commerce career with Jollyes!

• Competitive salary of £32k p.a.
• iTrent financial wellbeing package
  , powered by Stream, enabling access to earnings before pay day plus lots more discounts and savings benefits.
• Retail Trust membership – free counselling, wellbeing and financial support for the retail industry
• Colleague “Treats” – numerous discounts on hundreds of high street retailers and online service providers from groceries to holidays and cinema trips.
• Colleague “We Care” wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand).
• 30% off Jollyes branded products (and 20% off other brands in store for your pet’s needs!) with discounts for our pet clinics too.
• Additional paid leave for your wedding, new pet coming home and your birthday off!
• Enhanced maternity / paternity leave
• Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more

This is a full time, hybrid role involving a minimum of 3 x office days per week at our pet-friendly support office in Waltham Abbey (Essex) and up to 2 x days per week from home (or other Jollyes location as preferred). 37.5 hours per week.

At Jollyes, our Online team sits right at the heart of our digital growth — making sure every pet owner who shops with us gets a seamless, brilliant experience from first click to checkout. We're looking for a commercially minded Online Merchandiser to help drive the trading performance of our eCommerce business and bring our online range to life. It’s a big opportunity for growth and you could be instrumental in driving that!

Reporting to our Digital Trading Manager, you'll own the day-to-day merchandising of our site — turning the trading plan into a brilliant customer experience and strong commercial results. No two days are the same, but you'll typically be:

• Merchandising the site – presenting products clearly, keeping ranges, imagery and attributes accurate, and using GA4 insight to lift conversion and remove customer pain points.
• Managing the range – ranging products to site on time and in stock, across click & collect and delivery, with an eye on SEO, navigation and filtering.
• Sharpening site search – keeping results relevant and accurate, and acting on the insight behind them.
• Bringing promotions to life – planning and executing offers on time and in full, from banners to landing pages and the full promotional customer journey.
• Growing organic traffic – working with our in-house tools and SEO agency to hit our targets.

• Previous experience in a similar online / digital merchandising environment.
• A proactive, analytical mindset and a genuine commercial instinct — you spot what's working, dig into what isn't, and take action.
• A collaborative style, comfortable working across buying, marketing, digital, web development and our supply base to get things done.
• Confidence taking ownership in a fast‑paced environment, working to targets with real attention to accuracy. You'll know your way around an excel spreadsheet and have an aptitude for digital systems.
• An appetite to keep learning — and ideally, a love of pets!
• Share our values of being:
  Wise, Focused, Genuine, Eager, Together

Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues.

Accredited by ‘Rest Less’ as an age‑inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too!