Online Assistants

Responsibilities

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery or providing brilliant substitutions where products are out of stock.
• Using a handset that plans your route around the store, identifying what you need to select and how long you have to complete each shop.
• Working behind the scenes to deal with customer queries, process orders, and help load the vans for our Home Delivery Drivers.
• Always ready to serve customers brilliantly, supporting with any questions and proactively offering help.
• Building great knowledge about our products, services and promotions to provide recommendations.
• Working flexibly across the store as required.

• Happy with early morning starts (most shifts start at 4 am) and working in a fast‑paced, physical, high‑energy environment.
• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Using initiative to solve problems and taking responsibility for owning tasks.
• Ready to work flexibly and productively to a high standard across the store; fully trained in a variety of skills, providing opportunities to learn, develop and try new things.
• Comfortable learning to use new digital tools and technology to do your job brilliantly.
• Having great attention to detail, keeping the store clean and clutter‑free, always looking to create the best shopping experience for customers.
• Above the school‑leaver age in your country.
• If the shifts for this role cover hours earlier than 6 am or later than 11 pm, you must be at least 18 years of age.
• Right to Work eligibility in the UK.

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome. We provide a range of enhanced discretionary leave for families and support for carers, as well as resources to help you understand and support your role and team effectively. We celebrate diversity through initiatives and events, fostering a culture of inclusion and respect.

• Night shift premium – a further £2.45 per hour worked between midnight and 5 am (where applicable).
• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% off every Friday and Saturday at Sainsbury’s.
• Free food and hot drinks provided for colleagues in all our stores.
• Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
• Pension – we match between 4 % and 7.5 % of your pension contributions.
• Sainsbury’s share schemes – buy shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support – including free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues.