Online Assistant

Responsibilities

• Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery to theirdoorsteps, or providing substitutions when products are out of stock
• Using a handset that plans your route around the store, indicating what you need to select and how long you have to complete each shop
• Working behind the scenes dealing with customer queries, processing orders, and helping to load the vans for Home Delivery Drivers
• Always ready to serve customers brilliantly, supporting with any questions, and proactively offering help
• Build knowledge about our products, services and promotions to provide recommendations
• Working flexibly across the store as required
• Happy with early morning starts (most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also able to thrive as part of a team
• Friendly and welcoming with a genuine enthusiasm for helping customers
• Enjoys working in a fast-paced, physical and high energy environment, uses initiative to solve problems and takes responsibility for owning tasks
• Willing to work flexibly and productively to a high standard across the store; you will be fully trained in a variety of skills to learn, develop and try new things
• Comfortable learning to use new digital tools and technology to perform your job well and moving shopping containers up to 15 kg
• Have great attention to detail, keeping the store clean and clutter-free, and creating the best shopping experience for customers

Night shift premium and other benefits are described in the Benefits section.

An inclusive place to work and shop. We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide resources to help understand and support roles and teams effectively.

Our internal colleague networks seek to ensure representation for everyone, helping to identify and remove barriers. We offer development opportunities including mentorship, training, and career progression pathways to help colleagues grow and succeed. We celebrate diversity through initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

As part of our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which prioritises those who most closely match the essential criteria for the role. If you require any reasonable adjustments during the application or interview stages, please let us know and we will endeavour to support you.

• Night shift premium – in addition to the advertised hourly rate, a further £2.45 night shift premium is paid for every hour worked between midnight and 5am (where applicable)
• Discount card – 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday
• Free food and hot drinks – provided for colleagues in all our stores
• Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
• Pension – we’ll match between 4-7.5% of your pension contributions
• Sainsbury's share schemes – buy Sainsbury's shares at discounted prices
• Shopping discounts – offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support – including free access to our Employee Assistance Programme for confidential support and guidance