Online Assistant

Rate: £13.23 per hour

Location:

Carlisle Store, Carlisle, CA2 5TF

Hours:

Part time, 12 hours per week

Contract type:

Business area:
Retail

Closing date: 17 July 2026

Requisition :

• All contracts include Sunday morning
• Early shift: 04:00 - 08:00

Working in our stores

Our stores are fast‑paced environments where no two days are ever the same. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Online Assistants, you’ll be the special ingredient that supports a joyful shopping experience for our online customers.

Qualifications

• If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK.

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps, or providing substitutions where products are out of stock.
• Using a handset that plans your route around the store, specifying what you need to select and how long you have to complete each shop.
• Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers.
• Always ready to serve customers brilliantly, supporting with any questions and proactively offering help.
• Build great knowledge about our products, services and promotions to help provide recommendations.
• Working flexibly across the store as required.

• Happy with early morning starts (most shifts start at 4am) and working in a fast‑paced, physical, high‑energy environment, often on your own but also thriving as part of a team.
• Friendly and welcoming with genuine enthusiasm for helping customers.
• Enjoys working in a fast‑paced, physical, high‑energy environment, using initiative to solve problems and taking responsibility for owning tasks.
• Always ready to work flexibly and productively to a high standard across the store.
• Comfortable learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15kg.
• Attention to detail, keeping the store clean and clutter‑free, always looking to create the best shopping experience for customers.

• Night shift premium – an additional £2.45 per hour between midnight and 5am.
• Discount card – 10% off at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% discount every Friday and Saturday.
• Free food and hot drinks – provided for colleagues in all our stores.
• Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
• Pension – company match between 4‑7.5% of contributions.
• Sainsbury’s share schemes – buy shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support – free access to the Employee Assistance Programme.

Equal Opportunities:

Sainsbury’s is an equal opportunities employer. We consider candidates of all backgrounds and offer reasonable adjustments during the application and interview stages.

Should you require any reasonable adjustment during the application or interview stages, please let us know, and we will endeavour to support you.