Business Rates Administrator; WSP GL Hearn

Job Description

What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.

The Rating team at WSP is a highly skilled and specialised group, dedicated to providing exceptional Rating and Valuation services to clients in the commercial real estate sector. With an in-depth understanding of the complex rating landscape, our team combines extensive industry knowledge with strategic insights to deliver accurate and insightful assessments. We pride ourselves on our ability to navigate changing regulations and market conditions, providing clients with the expertise they need to optimise their property portfolios and minimise their tax liabilities.

With a proven track record of excellence and a commitment to delivering results, the Rating team at WSP is the trusted partner that clients turn to for comprehensive and reliable rating services.

• Providing administration assistance in the operational management of a large complex client portfolio or multiple smaller portfolios under guidance from a senior colleague.
• Verification of rates bills issued by billing authorities against data held in the internal Information Management System in respect of properties throughout England, Wales, Scotland and Ireland. Resolving queries where rates bills are not verified, which may involve assistance from a senior colleague.
• Liaising with billing authorities to correct matters relating to occupational changes, changes to the rating list and exemptions and reliefs.
• Ensuring all portfolio movement is actioned appropriately.
• Obtaining information from clients and responding to queries.
• Assisting in delivery accurate reports to clients and senior management.
• Meeting all KPIs as set out in Client Contracts and Service Level Agreements to agreed deadlines and to standards agreed with the Client Director and Line Manager.
• Assisting with Client Monies tasks when appropriate.

• An understanding of business rate legislation and significant case law.
• Able to compare rate demands etc. to the internal Information Management System for verification and, where demands do not match the Information Management System, able to understand why this is the case.
• Good interpersonal skills in dealings with clients and colleagues and able to present themselves well in meetings.
• Good numeracy skills.
• A basic understanding of the functions of the Client Monies Service.
• Proficient in the use of desktop software and Microsoft Office Suite.
• An ability to recognise opportunities and when it is appropriate to refer to colleagues to progress opportunities for rate savings for clients.
• An ability to recognise when a matter should be escalated to a more senior member of the team for assistance.
• Ability to work on own initiative and as part of a small & wider team.

At WSP, we understand that work is just one aspect of your life. It’s important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK.

We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP.

We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or…