Customer Services Assistant

Overview

Customer Services Assistant
- Burton Area (Band
2) with Adult Social Care Customer Service Centre responsibilities. The role supports the Customer Service Functions handling call traffic into the Customer Service Centre for Adult Social Care services, including Mental Health and Older People and Physical Disability/Sensory service provision. The post holder will be the first point of contact, connecting callers to practice teams and associated services.

Hours:

Monday to Friday 8.30am - 5.00pm (hours and pattern negotiable; base & home working may be available).

The closing date is 26 July 2026

This vacancy is currently open to internal applicants within the Staffordshire and Stoke-on-Trent Integrated Care System, including Midlands Partnership University NHS Foundation Trust, North Staffordshire Combined Healthcare NHS Trust, University Hospitals of North Midlands NHS Trust (including BC Procurement Group and North Midlands and Cheshire Pathology Service), and Staffordshire and Stoke-on-Trent Integrated Care Board.

Adult Social Care Customer Service Centre require a Customer Service Assistant
- Burton Area
. Role focuses on Older People and Physical Disability Teams
.

The post holder will undertake general office duties and provide comprehensive administrative and business support to meet service needs, including data input, data cleansing, maintaining records, and supporting social workers. They will communicate information and advice to enable teams to achieve operational excellence via Pathway support.

The post holder will be expected to work as part of a team, handling all call traffic and supporting the services across assigned Social Care Pathways.

All posts require suitable candidates who possess a good standard of literacy and numeracy, good communication and interpersonal skills, IT skills (including data entry, and working knowledge of Microsoft Outlook, Word and Excel), and the ability to multitask and prioritise workload. The post holder will be expected to behave in a way aligned to the Partnership Trust values:
We put quality first. We focus on people. We take responsibility.

Please note the vacancies currently available in other areas and consider whether any of these opportunities may be of interest.

• 1 x Full-time Post in the Tamworth Area - 8129846
• 1 x Full-time Post in the Moorlands Area - 8125333
• 1 x Part-time Post in the Stafford Area - 8130154
• 1 x Part-time Post in the Newcastle Area - 8130329

We are an award-winning NHS Trust with around 9,000 staff providing physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We run regional and national services, including perinatal care, eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer career development with ongoing training and support to help you learn and grow. We are committed to creating a workplace where everyone feels welcome and valued, and we aim to build a team that reflects the communities we serve.

Please note
, the vacancy may close early if there is high volume of applications.
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

The Social Work Learning Academy is hosted by Midlands Partnership University NHS Foundation Trust (MPFT) and delivered in partnership with Staffordshire County Council. We support Adult Social Care, Safeguarding, and Core Support & Improvement services across North and South Staffordshire, focusing on workforce development, learning, and maintaining high professional standards across the Trust and Local Authority.

At MPFT, we support your wellbeing and career development, with:

• A comprehensive induction and ongoing support
• Automatic enrolment into SWLA membership, supporting progression and career aspirations
• A flexible, forward-thinking working environment with opportunities for…