Business Assistant

Are you a proactive and customer‑focused professional with a passion for supporting businesses and communities to thrive?

Do you take pride in providing a high‑quality, responsive first point of contact and delivering an excellent customer experience?

South of Scotland Enterprise (also known as SOSE) is the dedicated Economic and Community Development Agency for the Scottish Borders and Dumfries and Galloway. Established by the Scottish Government, SOSE represents a fresh approach to driving growth across a very special region in a way that benefits all. We are the first of Scotland’s public agencies to promote a wider view of the economy and how it impacts all we do.

Jobs, businesses, communities and the environment are all equally important to us. We want to make sure that everyone has an opportunity to fulfil their ambitions, no matter who or where they are.

Reporting to the Enterprise and Business Manager, the Business Assistant will play a key role in delivering a high‑quality first point of contact customer service for all people and organisations contacting SOSE. The postholder will provide front‑line information and support via telephone and email, responding to enquiries in a timely and professional manner. They will resolve queries where possible and refer clients to other SOSE colleagues when required.

The Business Assistant will also work closely with a wide range of public and private sector partners to support the development of an entrepreneurial culture and a strong, sustainable business base in the South of Scotland. SOSE has offices across the South of Scotland and travel will be required between offices from time to time. Other limited travel may be required including to events across the region.

The successful candidate will demonstrate strong customer service and communication skills, with the ability to provide clear information and quickly assess needs to ensure timely access to appropriate support. They will have a good understanding of the business environment and the wider South of Scotland economic landscape, with a commitment to keeping their knowledge up to date. The role requires effective collaboration with Advisors, Specialists, wider SOSE colleagues and partner organisations, alongside strong organisational skills and attention to detail.

The postholder will be confident in using internal systems, including CRM systems, to accurately record and manage business information, support reporting and analysis, and will promote a culture of accountability, openness, collaboration and innovation while complying with governance and compliance requirements.

We offer a competitive and varied reward package, designed to cover your wellbeing, your lifestyle, your working life and your future, including 43 days holiday annually and a generous pension contribution. Our salary ranges are designed to be competitive and new entrants will normally start on the minimum of the pay range, except in exceptional circumstances.

We operate a hybrid working model balancing working from home with attendance at the office or client premises to meet the needs of our employees, your team and clients. We do require employees to attend meetings/client visits across the region in person on a regular basis.

At South of Scotland Enterprise, we celebrate and support differences. We are an equal opportunity employer, dedicated to offering equal employment opportunities regardless of race, colour, ancestral heritage, religion, sex, sexual orientation, age, marital status, disability, gender identity and expression, or veteran status. If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under The Disability Confident Scheme please contact us and we’ll do all we can to support you.

Interviews will be w/c 27th July 2027.

This role is full time and expected to last up to 31st March 2027.