Online Assistant

Overview

Our stores are fast-paced environments where no two days are ever the same. They are at the heart of the local community, providing outstanding value, quality and great service. As one of our Online Assistants you’ll support a joyful shopping experience for our online customers, ensuring they receive every item they shop for.

• You must be above the school‑leaver age in your country
• Shifts that run earlier than 6 am or later than 11 pm require you to be at least 18 years of age
• You must have Right to Work eligibility in the UK

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery or providing substitutions where items are out of stock
• Using a handset that plans your route around the store, indicating what you need to select and how long you have to complete each shop
• Working behind the scenes to deal with customer queries, process orders and help load the vans for Home Delivery Drivers
• Maintaining a proactive, customer‑focused attitude and offering help wherever needed
• Building deep knowledge of our products, services and promotions to provide recommendations
• Working flexibly across the store as required

• Comfortable with early morning starts (most shifts start at 4 am) and thriving in a fast‑paced, high‑energy environment
• Friendly and welcoming with genuine enthusiasm for helping customers
• Using initiative to solve problems and taking responsibility for tasks
• Adaptable and flexible, working productively at a high standard across the store
• Willing to learn new digital tools and technology and handling shopping containers up to 15 kg
• Detail‑oriented, keeping the store clean and clutter‑free to create the best shopping experience for customers

• Night shift premium: an additional £2.45 per hour worked between midnight and 5 am (where applicable)
• Discount card: 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays
• Free food and hot drinks for colleagues in all stores
• Generous holiday entitlement based on hours worked, plus maternity and paternity leave
• Pension: company match between 4‑7.5% of employee contributions
• Share schemes: discounted purchase of Sainsbury’s shares
• Shopping discounts on gym memberships, restaurants, holidays, retail vouchers, and more
• Wellbeing support: free access to an Employee Assistance Programme providing confidential support and guidance

We are committed to being a truly inclusive retailer where every colleague can achieve their full potential and every customer feels welcome. Our teams receive support for enhanced discretionary leave for families and carers. Internal networks ensure true representation and help remove barriers. We offer development opportunities, mentorship and career progression pathways, and celebrate diversity through initiatives and events. As a Disability Confident Leader, we provide interview opportunities that prioritise candidates that closely match the role’s essential criteria.

Any reasonable adjustments during the application or interview stages will be supported.