Franchise Relations Partner

Responsibilities

• Develop business plans in partnership with corporate stores, focused on improving P&L results and accelerating conversion to franchise ownership.
• Support franchise owners' efforts to grow their business by instilling entrepreneurial thinking, encouraging them to seize local opportunities, and to exercise freedom within a framework to maximize P&L results and build long-term wealth.
• Partner with Home Office teams and store leadership to identify regional trends and customer needs, ensuring localized assortments and in-store experiences align with brand standards while implementing operational excellence practices that drive traffic, sales, and customer satisfaction across the region.
• In partnership with the Franchisee Development Program team, support the selection and practical hands-on training and evaluation to ensure readiness of our future franchise leaders (FITs).
• Champion new programs and initiatives in support of the GT Way, ensuring we are building trust through two-way communication/feedback.

• Bachelor's degree in Business Administration, Retail Management, Operations Management, or a related field
• 10+ years of relevant multi-unit retail and/or business experience with in-depth understanding of store operations supported by experience in merchandising
• Franchise experience is an asset
• Ability to understand performance trends, identify improvement opportunities and actions to be executed within fiscal year
• Establishes and reports on Key Performance Indicators (KPIs) that support financial targets
• Able to effectively lead and implement projects
• Analytical and troubleshooting skills to resolve complex problems
• Strong communication skills with all levels of the organization
• MS Office proficiency
• Proficiency in French (for Quebec Market mandatory, other markets an asset)