Service & FinOps Lead; offices

Job Overview

As Service Performance & Fin Ops Lead, you will shape and coordinate service-level performance insight, operational MI and cloud financial management for the service you support, acting as a trusted operational partner that enables the service to view, understand, forecast, optimise and govern the financial and operational sustainability of its products and platforms.

• Shape, improve and deliver service performance reporting, ensuring clear, meaningful measures.
• Automate existing manual data collection pipelines for metric reporting and design and build new pipelines where needed, including appropriate version controlling and testing.
• Collaborate across teams to align KPI frameworks and promote consistency and best practice.
• Deliver operational and executive reporting that supports informed choices.
• Provide evidence‑based insights that inform strategic and operational choices.
• Monitor and report on cloud infrastructure costs and trends across AWS services.
• Partner with Fin Ops and engineering teams to improve cost visibility and ownership.
• Support AWS budgeting, forecasting and infrastructure planning activities.
• Build strong relationships with technical and business stakeholders to support cost, performance and capacity planning.
• Create and maintain cost and usage models to support planning and investment decisions.
• Use forecasting and scenario analysis to support service growth and capacity planning.
• Provide performance analysis and operational insight to identify trends and improvements.
• Ensure reporting and analysis comply with governance, security and data standards.

• Experience working in AWS cloud‑based environments with an understanding of infrastructure costs, resource utilisation and Fin Ops approaches.
• Experience using data analysis tools and programming languages such as Python, R or SQL to extract, analyse and present insights.
• Experience developing performance analysis, KPIs and reporting that support continuous service improvement.
• Strong communication and relationship‑building skills, with the ability to explain complex information to both technical and non‑technical audiences.
• A collaborative and self‑motivated approach, with the ability to build strong relationships, work through ambiguity and achieve outcomes.

• Generous leave: 30 days holiday plus bank holidays, additional leave for long service, and the option to apply for up to 30 days of remote working abroad annually (approval required).
• Family‑friendly: blended working arrangements, flexible working, enhanced maternity, paternity and shared parental leave benefits.
• Pension & Financial: defined contribution pension (Genomics England double‑matches up to 10%); life assurance (3x salary); electric vehicle salary sacrifice scheme; and Give As You Earn scheme.
• Learning & Development: individual learning budgets, support for training and certifications, and reimbursement for one annual professional subscription (approval required).
• Recognition & Rewards: employee recognition programme and referral scheme.
• Health & Wellbeing: subsidised gym membership, a free Headspace account, and access to an Employee Assistance Programme, eye tests, flu jabs.

Genomics England is an equal opportunity employer. We are committed to diversity, equity and inclusion. We do not tolerate discrimination, harassment or bullying. All applicants and employees are considered equally, regardless of age, disability, gender, race, religion, sexual orientation, or any other protected characteristic.

Closing date for applications:
Tuesday 4th August at midnight.

Salary from £74,000.