FinOps & Online Administrator

At The INKEY List, we believe skincare should be simple. We make science easier to understand, so everyone can make informed choices about their skin.

Since launching in 2018, we've challenged the industry by putting education, honesty and efficacy first. We listen to our community, create products backed by science and never over complicate what should be simple.

We Give A Care. About our customers, our community and the people who make The INKEY List what it is. We know our best work happens when people feel supported, trusted and able to be themselves.

As our Fin Ops & Online Administrator, you'll play a key role in keeping our Amazon and Tik Tok Shop channels running smoothly behind the scenes.

You'll work across Online, Supply Chain & Finance, making sure our marketplace operations are organised, accurate and well controlled. From supporting product launches and maintaining operational data to managing chargebacks and improving processes, you'll help ensure our teams have the right information to make fast, confident decisions.

This is a fantastic opportunity for someone who enjoys bringing structure to complexity, thrives on solving problems and wants to build their expertise in marketplace operations and eCommerce finance within a fast-growing global brand.

Every role at The INKEY List contributes to making skincare simpler, more accessible and more effective. This one is no different.

• Support the day-to-day finance and operational aspects of our Amazon and Tik Tok Shop marketplaces, ensuring everything runs accurately and efficiently.
• Coordinate operational activities across launches, listings, stock availability, pricing and platform readiness as well as overall growth.
• Working closely with 3rd party platform and agencies to deliver the overall business plan associated to finance and operations.
• Manage operational trackers, documentation and reporting, ensuring teams have clear visibility of priorities and progress.
• Own the administration of marketplace chargebacks and deductions; investigate, challenge and resolve issues.
• Reconcile marketplace reports with internal systems, identifying discrepancies and helping maintain accurate financial records.
• Monitor platform notifications, operational risks and compliance issues, escalating where appropriate.
• Work closely with cross-functional teams to keep projects moving and remove operational blockers.
• Help improve the way we work by documenting processes, identifying efficiencies and introducing smarter ways of managing operational tasks.
• Use data, reporting and AI tools, including ChatGPT and Microsoft Copilot, to improve accuracy, reporting and day-to-day efficiency.
• Take ownership of your work while continually looking for opportunities to simplify processes and improve outcomes.

We're interested in the person as much as the experience.

You’ll likely have:

• Experience in eCommerce operations, online marketplace administration and/or Fin Ops
• Experience working with Amazon and/or Tik Tok Shop platforms from an operational perspective.
• Strong organisational skills and exceptional attention to detail.
• Confidence managing multiple priorities in a fast‑moving environment.
• Advanced on Excel, including working with large datasets, lookups and pivot tables.
• Experience using ERP systems such as Net Suite is an advantage.
• An interest in marketplace finance, reconciliations, deductions and operational controls.
• A proactive, solutions‑focused mindset with a desire to continuously improve processes.
• Strong communication skills and the confidence to collaborate across different teams.
• Curiosity, a willingness to learn and an enthusiasm for developing your knowledge of eCommerce operations.
• Experience using AI tools such as ChatGPT or Microsoft Copilot to improve productivity is a bonus.

We're committed to creating an environment where everyone can do their best work.

Alongside a competitive salary, we offer:

• Hybrid working – giving you the flexibility to balance work and life in a way that works for you.
• Private medical insurance through Vitality
• An Employee Assistance Programme
• Enhanced family policies &…