Business Support Officer - South West

Title:

Business Support Officer

Contract Type: 12 months fixed term

Working Hours:

35 hours per week

Salary: £28,275 to £30,780 per annum (London weighted salary)

Grade: 3

Reporting Office:
London, Mitcham

Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 3rd September 2026

Interview Details:
Interviews will be held face to face in our Modern Road office on a date yet to be confirmed.

Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more...

L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.

We are looking for 4 Business Support Officers to join us on a 12-month fixed-term contract, supporting residents within our South West London Housing team.

In this role, you will respond to telephone and email enquiries from L&Q residents, handling a range of queries relating to repairs, cleaning, and grounds maintenance additionally working closely with colleagues across L&Q to obtain updates and provide timely, accurate responses to residents.

This is an agile working role, with colleagues typically working from home four days per week and attending one of our London offices one day per week.

If you are a strong team player with an excellent communication and interpersonal skills and a passion for delivering outstanding customer service, we would love to hear from you. Join us and play a key role in helping to provide a positive experience for our residents.

• Respond to customer, internal and external stakeholder and colleague enquiries in a professional, timely and customer-focused manner.
• Share knowledge, contribute to team goals and promote a positive and inclusive working environment.
• Resolve routine issues and queries, escalating matters where appropriate.
• Build effective working relationships across teams to ensure enquiries are progressed and resolved efficiently.
• Demonstrate L&Q values and customer service standards in all interactions.
• Provide comprehensive administrative support to operational teams, maintain internal records to support with accurate data and reporting
• Coordinate activities, meetings, actions and communications to support effective service delivery.
• Organise and maintain documentation, correspondence and records in accordance with business requirements.
• Support organisational priorities and change initiatives as required.
• Adhere to all organisational policies, procedures and regulatory requirements Ensuring safeguarding concerns are recognised and reported in line with policy and procedure.
• Complete mandatory learning and development activities.
• Support organisational priorities and change initiatives as required.

• Previous experience providing administrative duties to a busy team.
• Strong attention to detail with quality checking data
• Experience of being able to create and maintenance of databases containing complex data
• Fluent in use of Microsoft Outlook, Excel, Word.
• Strong communication and stakeholder management skills.

* ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

If you require any reasonable adjustments at any stage during this process, including application stage, please email

For this post the successful candidate will need to apply for or be in possession of a Basic/an Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit

We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services…