Customer Care Advisor

Summary

£28,500 - £30,500 per annum | 30 days’ holiday (pro rata) | 10% in-store discount | Pension scheme

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re curious, collaborative, and ready to make a tangible impact on where we work.

An opportunity has arisen for a motivated, passionate, and organised Advisor to join our Lidl Family.

At Lidl, we put the SUPER in supermarket! We want to offer our customers the best value for money by operating our business in a simple and sustainable way. We champion customers by not only ensuring our prices are competitive winning cheapest supermarket of the year but also through offering our customers the best shopping experience possible.

At Customer Care, we want all our customers to feel like HEROES ensuring all customer enquiries are treated with the greatest possible care, which was proven by winning European Contact Centre of the Year 2023.

Our success is down to our colleagues, and everyone works hard to achieve the highest standards possible. In return we offer up to two days working from home per week (pro rata), a comprehensive 4-week training programme and a warm welcome to our award-winning team.

• Monday - Saturday are various shifts between 8am - 6pm

• Deliver outstanding Customer Care
• Answer customer calls and written contacts via phone, email and live webchat
• Deal effectively and efficiently with all manner of enquiries and complaints relating our products, our stores, Lidl+ App
• Ability to work towards individual targets to achieve department goals
• Liaising with internal departments across the business
• Potential opportunities to progress internally to social media, escalated complaints or management teams

• Significant Customer Care experience in a fast-paced environment is beneficial
• Excellent verbal and written communication skills
• Passionate, positive and confident in all that you do
• Competent knowledge of Microsoft Office, including Excel, Outlook and Teams
• Strong attention to detail and high level of quality awareness
• Reliable and conscientious team player
• Strong multi-tasking and time management skills

• 30 days holiday (pro rata)
• 10% in-store discount
• Enhanced family leave
• Pension scheme Plus, more of the perks you deserve

You’re Lidl like us. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.